On Wed, 8 Apr 2015 15:36:31 + "Karres, Dean"
wrote:
> Hi,
>
> I am running RT 4.2.10. I just used cpan to install
> RT::Extension::Announce and I looked at the resulting install messages.
Installing using the cpan or cpanm command-line clients will never run
the "make initdb" step. The new
I could be wrong but it looks like it adds a queue called "RTAnnounce" and then
a Custom Field for that queue called 'Announcement Groups'.
Does this mysql query return an record from the Queues table?
SELECT * FROM Queues WHERE Name = 'RTAnnounce';
Landon Stewart : lstew...@iweb.com
Lead Speci
Hello,
I have a multi-value CF and a message with a body that contains:
Email:
Name:
Phone:
first name:
last name:
etc.
i would like to get these and put them in a CF named INFO
For now i am using the extractcustomfields extension) using this in the
template:
INFO|body|([NPE][ahm][moa][en
On Apr 8, 2015, at 8:36 AM, Karres, Dean wrote:
>
> Hi,
>
> I am running RT 4.2.10. I just used cpan to install RT::Extension::Announce
> and I looked at the resulting install messages. I see the line where is says
> to run “make initdb” but can’t tell if the CPAN make did that or if I still
Hi,
I am running RT 4.2.10. I just used cpan to install RT::Extension::Announce
and I looked at the resulting install messages. I see the line where is says
to run "make initdb" but can't tell if the CPAN make did that or if I still
need to. I see in the docs that running the initdb step mor
Great, that would solve the issue of not needing to create multiple
dashboards. However, for the cycle to be complete i cannot seem to find the
way to subscribe a whole group to a dashboard. This is no biggie, since we
are only 4 users in the group queue, so i could tell them to subscribe
manually,
Sorry, I was not paying attention to the first part, but if I understand, you
are looking for a way to remind users that they have tickets that they need to
respond to? I got some information a while back on RT statistics (or RTSTATS)
which was a bunch of mysql statements written. I was able t
On 08/04/15 08:59 AM, fleon wrote:
Thank you, this seems to more or less do what i want. However, if i
understand correctly, i must create a saved search for each one of my
agents, since i don't see a way to create just one dashboard with opened or
new tickets in a queue and the owner='myself' or
Thank you, this seems to more or less do what i want. However, if i
understand correctly, i must create a saved search for each one of my
agents, since i don't see a way to create just one dashboard with opened or
new tickets in a queue and the owner='myself' or something like that, so
every user s
