Re: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.

2015-07-09 Thread Ashley Etherington
After changing to the most recent script, and resetting the Mason Cache this is now working perfectly. Thank you for all the help. From: migetis...@hotmail.com To: rt-users@lists.bestpractical.com Date: Thu, 9 Jul 2015 15:49:51 +0100 Subject: [rt-users] FW: [rt-devel] Issue with setting Custom

Re: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.

2015-07-09 Thread Ashley Etherington
Indeed, I figured that out shortley after my last email. But thank you Todd. It confirms at least that I have done the right thing now. To: rt-users@lists.bestpractical.com From: t...@bestpractical.com Date: Thu, 9 Jul 2015 14:12:06 -0400 Subject: Re: [rt-users] FW: [rt-devel] Issue with

Re: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.

2015-07-09 Thread Todd Wade
On 7/9/15 10:49 AM, Ashley Etherington wrote: My perl is not great so I was unsure how/if I could put spaces in the Hash's key so I named them just a shorter variant of the status. You'll need to quote the values. So: active = [ ...'Awaiting Collection'... ], ... transitions = {

[rt-users] Accent problem in Quick search

2015-07-09 Thread ARBEZ Christophe
Hi, I notice that, when I click on new or open tickets of one queue which contains accents, the tickets don't appear in the research. For the others queues, without accent, it works. In edit search, the accent appears like xE9. In this case, the problem is for french accent. If you have a

[rt-users] Error in Dashboard.

2015-07-09 Thread Bryon Baker
Hello All How can I track down which dashboard is producing this error? Failed to load dashboard 757: Could not load object for RT::Group-44 I already disable all dashboard for group 44. Thanks In advance. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions