Re: [rt-users] Option to Emulate another RT user from SuperUser

2015-11-12 Thread k...@rice.edu
On Thu, Nov 12, 2015 at 01:23:53PM -0500, Joe Kirby wrote: > At time some folks on campus report that RT is slow for them. > > I try to create a test user with the same access but this does not always > help me because they may have a lot of tickets or a dashboard item/report > that I cannot

Re: [rt-users] Owner Query - Custom

2015-11-12 Thread Matt Zagrabelny
On Wed, Nov 11, 2015 at 10:21 AM, Marcelo Calado | TBS TAX Services wrote: > Hi, > > I want to change (if possible) settings, under Permissions , modify the > permissions that are allowed or denied for only the RT User's to be Owner's > when I create a new ticket

[rt-users] Option to Emulate another RT user from SuperUser

2015-11-12 Thread Joe Kirby
At time some folks on campus report that RT is slow for them. I try to create a test user with the same access but this does not always help me because they may have a lot of tickets or a dashboard item/report that I cannot emulate. Does RT have any built-in mechanism for SuperUser to do such

Re: [rt-users] Option to Emulate another RT user from SuperUser

2015-11-12 Thread Matt Zagrabelny
On Thu, Nov 12, 2015 at 12:23 PM, Joe Kirby wrote: > At time some folks on campus report that RT is slow for them. > > I try to create a test user with the same access but this does not always > help me because they may have a lot of tickets or a dashboard item/report > that I

Re: [rt-users] Option to Emulate another RT user from SuperUser

2015-11-12 Thread Joe Kirby
We recently turned of Set($UseSQLForACLChecks, 1) for performance reasons. Are you saying we could have a special config in place that would allow me to access our system in non-SSO mode or would I have to cloned the db to such an area? Thanks for getting back so quickly Joe Joe Kirby ,

Re: [rt-users] Option to Emulate another RT user from SuperUser

2015-11-12 Thread Matt Zagrabelny
On Thu, Nov 12, 2015 at 12:40 PM, Joe Kirby wrote: > We recently turned of Set($UseSQLForACLChecks, 1) for performance reasons. Sorry. Haven't used that setting yet. > Are you saying we could have a special config in place that would allow me > to access our system in non-SSO