On Thu, Nov 12, 2015 at 01:23:53PM -0500, Joe Kirby wrote:
> At time some folks on campus report that RT is slow for them.
>
> I try to create a test user with the same access but this does not always
> help me because they may have a lot of tickets or a dashboard item/report
> that I cannot
On Wed, Nov 11, 2015 at 10:21 AM, Marcelo Calado | TBS TAX Services
wrote:
> Hi,
>
> I want to change (if possible) settings, under Permissions , modify the
> permissions that are allowed or denied for only the RT User's to be Owner's
> when I create a new ticket
At time some folks on campus report that RT is slow for them.
I try to create a test user with the same access but this does not always help
me because they may have a lot of tickets or a dashboard item/report that I
cannot emulate.
Does RT have any built-in mechanism for SuperUser to do such
On Thu, Nov 12, 2015 at 12:23 PM, Joe Kirby wrote:
> At time some folks on campus report that RT is slow for them.
>
> I try to create a test user with the same access but this does not always
> help me because they may have a lot of tickets or a dashboard item/report
> that I
We recently turned of Set($UseSQLForACLChecks, 1) for performance reasons.
Are you saying we could have a special config in place that would allow me to
access our system in non-SSO mode or would I have to cloned the db to such an
area?
Thanks for getting back so quickly
Joe
Joe Kirby ,
On Thu, Nov 12, 2015 at 12:40 PM, Joe Kirby wrote:
> We recently turned of Set($UseSQLForACLChecks, 1) for performance reasons.
Sorry. Haven't used that setting yet.
> Are you saying we could have a special config in place that would allow me
> to access our system in non-SSO