Re: [rt-users] import tickets from csv file

What kind of columns does the CSV have? May it's possible to simply convert each record in the CSV to an email and use rt-mailgate? On Sep 9, 2016, at 10:28 AM, Dunbar, Brian > wrote: Hello All, I have a new 4.4 install of RT and I would like

Re: [rt-users] Ubuntu 16.04.1 LTS

We went from a server running 14.04 to 16.04.1. It took some work but it is running. The final solution was: 1. Dump of the database 2. Completely clean install and set up of RT on the new server (from RT directly, not from a repository). I tested this and saw it worked. The old server had RT

Re: [rt-users] import tickets from csv file

Thank you I think you have a great suggestion. On Sep 9, 2016 3:19 PM, Landon Stewart wrote: If you formulate the email with the "From:" as the requestor it would set it accordingly in the ticket. If RT is set to produce auto-replies though they'd get that auto-reply.

Re: [rt-users] import tickets from csv file

If you formulate the email with the "From:" as the requestor it would set it accordingly in the ticket. If RT is set to produce auto-replies though they'd get that auto-reply. On Sep 9, 2016, at 11:51 AM, Dunbar, Brian > wrote: I can format the

Re: [rt-users] import tickets from csv file

I can format the csv anyway as desired but importing as email will make me the requester for every ticket? From: Landon Stewart [mailto:lstew...@internap.com] Sent: Friday, September 9, 2016 2:38 PM To: Dunbar, Brian Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] import tickets

[rt-users] import tickets from csv file

Hello All, I have a new 4.4 install of RT and I would like to import tickets from another ticket system (Spiceworks). I can get the ticket info in a csv file to import but I have not found a script that works to populate RT with the info. I found a script by Alister West

[rt-users] Continued problems with incoming email in RT

Hello list, I'm seeing another problem in RT4.2.8, apart from mail never being deleted by RT itself. I'm using tick...@domain.com as my email address for all incoming tickets, with '+queue' added to the username. tickets+graphics, tickets+it, and so on. To support this, I have filters set up in

Re: [rt-users] Using Markdown in RT?

As long as I know it's not built in and buried in settings somewhere, I won't pursue it. I'll wait until things are working and I'm more comfortable before trying to make a plugin. :) Thanks. On Fri, Sep 9, 2016 at 11:13 AM, Matt Zagrabelny wrote: > On Fri, Sep 9, 2016 at

Re: [rt-users] incoming (big) email are dropped

On 9-9-2016 17:21, Alexandre Galletet wrote: > Thanks Joop for your answer. > > I have in RT_SiteConfig.pm: > > Set($MaxAttachmentSize, 5*1024*1024); > Set($DropLongAttachments, 1); > > And the longest character string in postgresql is 1GB > > If I get a mail with 6MB attachment I get the mail but

Re: [rt-users] Using Markdown in RT?

On Fri, Sep 9, 2016 at 9:43 AM, Alex Hall wrote: > I've switched my own account to use that simple editor, but does it already > handle Markdown syntax? If not, is there a plugin or setting to enable such > support? > It does not natively handle MD. A quick google did not

Re: [rt-users] incoming (big) email are dropped

On 9-9-2016 14:44, Alexandre Galletet wrote: > Hello everyone, > > When we receive email with more than ~8MB I see only the three lines > below in rt's log and that all. Noting in web interface. > > [2688] [Fri Sep 9 12:26:55 2016] [warning]: Use of uninitialized > value $args{"Message"} in print

Re: [rt-users] Using Markdown in RT?

I've switched my own account to use that simple editor, but does it already handle Markdown syntax? If not, is there a plugin or setting to enable such support? On Fri, Sep 9, 2016 at 10:20 AM, Matt Zagrabelny wrote: > On Fri, Sep 9, 2016 at 9:09 AM, Alex Hall

Re: [rt-users] Using Markdown in RT?

On Fri, Sep 9, 2016 at 9:09 AM, Alex Hall wrote: > Hello list, > Is there any way I can replace the default WISIWYG editor with a simple > Markdown composition editor? I woouldn't want this for everyone, but for me, > Markdown is far easier to deal with than the default

[rt-users] Using Markdown in RT?

Hello list, Is there any way I can replace the default WISIWYG editor with a simple Markdown composition editor? I woouldn't want this for everyone, but for me, Markdown is far easier to deal with than the default editor. A few others in my company may also prefer it, and I wouldn't mind having

Re: [rt-users] Ubuntu 16.04.1 LTS

Maybe something with the FastCGI configuration? If you're using mod_fastcgi, you might consider converting to mod_fcgid since that appears to be supported by Apache now. If you switch, note that they did update the names of all of the directives, so use the names for the version of Apache

Re: [rt-users] Applying logging changes?

I got the file working, though nothing appears on the screen. Still, this is what I was after. I restarted RT itself and the FCGI server, so I'm not sure which did it. On Fri, Sep 9, 2016 at 7:30 AM, Alex Hall wrote: > Hi all, > I'm reading through the RT wiki page on

[rt-users] incoming (big) email are dropped

Hello everyone, When we receive email with more than ~8MB I see only the three lines below in rt's log and that all. Noting in web interface. [2688] [Fri Sep 9 12:26:55 2016] [warning]: Use of uninitialized value $args{"Message"} in print at /opt/rt4/sbin/../lib/RT/EmailParser.pm line 121.

Re: [rt-users] Outgoing HTML mail part 2

Chris, Thanks! That did the trick. Regards, Raymond -Oorspronkelijk bericht- Van: Christian Loos [mailto:cl...@netcologne.de] Verzonden: vrijdag 9 september 2016 13:40 Aan: Teunissen, Raymond; rt-users@lists.bestpractical.com Onderwerp: Re: Outgoing HTML mail part 2 Sorry, I missed

Re: [rt-users] Outgoing HTML mail part 2

Sorry, I missed that you must also escape the braces, see https://metacpan.org/pod/Text::Template#Template-Parsing. You have to change body, table, td {font-family: Verdana, Geneva, sans-serif !important;} to body, table, td \{font-family: Verdana, Geneva, sans-serif !important;\} Chris Am

[rt-users] Applying logging changes?

Hi all, I'm reading through the RT wiki page on logging, and I've set a file to capture all debug output. I know it's a lot of information, but I want to make sure it works. However, the file isn't getting updated at all. It didn't exist, so I tried: cat /var/log/request-tracker4/rt.log chown

Re: [rt-users] Outgoing HTML mail part 2

Hi Chris, Thanks, i've tried it, but it doesn't seem to fix the issue for me. Couldn't compile template codeblock 'font-family: Verdana, Geneva, sans-serif !important;': syntax error at template line 9 Raymond -Oorspronkelijk bericht- Van: Christian Loos [mailto:cl...@netcologne.de]

Re: [rt-users] Outgoing HTML mail part 2

Hi, you must add a blank line after the "Content-Type" line to separate headers from body. See also https://docs.bestpractical.com/rt/4.4.1/customizing/templates.html#Templates Chris - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training *

Re: [rt-users] Ubuntu 16.04.1 LTS

Exactly my problem as well. Still haven’t found a resolution to recovering a working Rt on 16.04.1. Did a fresh install of Perl using Perlbrew, and even did a fresh install of Rt 4.2.10 as well as 4.4.1 in test environment. Still the same issues with the fastcgi server not staying up. I am

[rt-users] Outgoing HTML mail part 2

Hi all, I'm currently working on e-mailtemplates to make our outgoing mail to be sent in HTML. I want to be able to set a certain font, fontsize and use a logo in the signature. So far everything works just the way I want it, except for one thing. When a message is received in Microsoft

[rt-users] Ubuntu 16.04.1 LTS

Hello everyone, Just want to ask if anyone have upgraded from Ubuntu server 14.04 LTS to 16.04.1 LTS, and if RT broke because of it? Done this on a different server and got plenty of issues with other services (Mostly because php7). Regards, Joel - RT 4.4 and RTIR training sessions,