[rt-users] Unable to create ticket via email

Hi List I am trying to setup RT 4.4.1 so that tickets can be created via an email handled by rt-mailgate. So fare I can only get RT to create a ticket if the sender is already created as a user in RT. If I try to create a ticket from an, to RT unknown email address, I get a message back

[rt-users] RT 4.2.9 (+ RTIR 3.2.0) Menus do not load all of a sudden this morning unless I turn $DevelMode on

Hello, This morning my team could not see the ticket history on tickets. I changed the $ShowHistory setting to 'always' and this fixed that particular issue. Then I noticed that the menus at the top of the pages were also not loading so I looked at the source of the page and saw a few JQuery

[rt-users] Making priority appear on ticket basics page?

Hello list, RT is really coming along here. Customized templates, plugins, and callbacks are all working well on the test instance, thanks to the help of this list. The next thing I'll be asked to fix is that priority doesn't appear on the ticket page automatically; you must first hit the

Re: [rt-users] Query history ( oracle database )

In Transactions table, the condition ObjectType= RT::Ticket and objectId = will give you the transactions for the ticket. The contents of those transactions will be available from Attachments table. On Mon, Oct 17, 2016 at 1:32 PM, Pletter Thomas wrote: > Hello, > >

Re: [rt-users] "Group By" Error with CustomFields

On 17-10-2016 15:56, Fisher, Michael (SON) wrote: > > Greetings! > > > > I’ve had this error going on for the last 2 years or so (the cause > seemed to be driven by adding a new Custom Field configuration). I’ve > been on the 4.0 release for a while (upgraded to various versions > through the

[rt-users] "Group By" Error with CustomFields

Greetings! I’ve had this error going on for the last 2 years or so (the cause seemed to be driven by adding a new Custom Field configuration). I’ve been on the 4.0 release for a while (upgraded to various versions through the 2.x and 3.x series). I hoped that it would fix itself when I

Re: [rt-users] RT 4.4.1 login form and 2FA

Hi Martin, That might be a viable option as well. I might try that or switching to apache authentication via radius as well. Thanks all for the responses! On 10/17/16 9:58 AM, Martin Wheldon wrote: Hi, Using the Duo ldap proxy looks like a viable option too. https://duo.com/docs/ldap

Re: [rt-users] RT 4.4.1 login form and 2FA

Hi, Using the Duo ldap proxy looks like a viable option too. https://duo.com/docs/ldap Best Regards Martin On 2016-10-17 13:37, Matt Zagrabelny wrote: On Mon, Oct 17, 2016 at 7:45 AM, Kem Hartley wrote: RT Community, I'm trying to setup 2FA, specifically Duo, with

Re: [rt-users] RT 4.4.1 login form and 2FA

On Mon, Oct 17, 2016 at 7:45 AM, Kem Hartley wrote: > RT Community, > I'm trying to setup 2FA, specifically Duo, with the RT login process. I'm > having a difficult time figuring out where to place the duo perl code in the > login process. I'm using external LDAP

Re: [rt-users] RT 4.4.1 login form and 2FA

Hi, I'm not familiar with the DUO 2FA solution, but I think you may be looking for callbacks in the login page. The following should help: https://rt-wiki.bestpractical.com/wiki/CustomizingWithCallbacks I beleive the ones you are interested in are those below: /Elements/Login

[rt-users] Search tickets which refers to an asset? (RT 4.4.1)

Hi all, I'm wondering if there's a possibility to search all tickets refering to one or more assets. A ticket search string like RefersTo = 'a:%' does not work. Any ideas? Best regards Daniel smime.p7s Description: S/MIME cryptographic signature - RT 4.4 and RTIR training

[rt-users] RT 4.4.1 login form and 2FA

RT Community, I'm trying to setup 2FA, specifically Duo, with the RT login process. I'm having a difficult time figuring out where to place the duo perl code in the login process. I'm using external LDAP authentication. Once the successful login returns from LDAP, where does RT forward to

[rt-users] Query history ( oracle database )

Hello, Our repository is stored in a oracle database. In which column is the history of a ticket stored ? I find , Is it the Table transactions, Column data ? In Column objectid is the ticket id stored . When I query the table transactions, I