Re: [rt-users] RT 4.4.1, Assets, empty names

2016-12-20 Thread Kyle Dippery
I'm pretty sure I'm not a fraud. Did I fail the checks because my address is @uky.edu but the server is outlook.com or something? Anyway I re-discovered, after sending, how to link to a different field in the search results, so nevermind. ( ... Set($AssetSearchFormat, q[

Re: [rt-users] RT 4.4.1, Assets, empty names

2016-12-20 Thread Gérald Sédrati-Dinet
Le 20/12/2016 à 16:33, Kyle Dippery a écrit : > This seems like such a silly thing, that I must be missing something. > If I create an Asset, but leave the Name field blank, how do I later > select that Asset? > > I can see it in Search results, but there are no clickable spots in its > line

[rt-users] Occasional errors sending email through RT: Duplicate header field

2016-12-20 Thread Stephen Switzer
Hello! I'm using RT 4.4.1 sitting behind Kolab 16 as a mail server. This includes amavisd-new as a filter, and this combination causes bounces to RT occasionally... and my customers aren't getting my replies! If I send an email to an RT ticket, which I am the owner of, RT sends an

[rt-users] RT 4.4.1, Assets, empty names

2016-12-20 Thread Kyle Dippery
This seems like such a silly thing, that I must be missing something. If I create an Asset, but leave the Name field blank, how do I later select that Asset? I can see it in Search results, but there are no clickable spots in its line except the show-related-tickets links. Thanks, Kyle --

Re: [rt-users] Emailing with NotifyOwnerOrAdminCc action?

2016-12-20 Thread Alex Hall
In my previous message, the "new" error was because I didn't include --template. Now that I have, I'm back to the original error, in my first message. I've also tried using --action RT::Action::Notify \ --action-arg RT::Action::NotifyOwnerOrAdminCc but I still get the same error (can't call

Re: [rt-users] Emailing with NotifyOwnerOrAdminCc action?

2016-12-20 Thread Alex Hall
I'm still working on this, and it still hates me. :) I thought of something this morning and it gave me a different result; I wanted to see if I was on the right track, at least. Any thoughts? After my search and search-arg items, I'm now trying this: --action RT::Action::SendEmail \

Re: [rt-users] Lost emails!

2016-12-20 Thread Sternberger, Sven
Just for the records, the problem was that I copied SendEmail.pm to SendEmail_Local.pm. In the "Local" copy I made my customization. This is not a good idea because at the end of SendEmail.pm you find "RT::Base->_ImportOverlays();" so I gues this triggered an endless loop which most of the time