As Dominic and Kenneth pointed out, the planning should be simple but
carefully crafted.
Basically, having a new RT server installation, configured, tested and
running and a DB dump / restore will do the trick.
I only missed tips regarding special attention to the DNS / MX part of the
solution.
Greetings,
Couldn't find any reference in the list history about this error ( info:
freebsd, rt-3.8.1 )
# rt-shredder --plugin 'Tickets=status,deleted;queue,general'
SQL dump file is '/tmp/20090116T203916-0001.sql'
Couldn't load plugin
Error: Plugin doesn't support argument(s): status queue
Any
On Fri, Jan 16, 2009 at 6:54 PM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote:
Try plugin's help. it's been rewritten and support ticket sql instead
of queue and status limits.
Thanks Ruslan,
It would be nice to update the examples in rt-shredder inline examples (
--help ).
Thanks again,
Andy,
I followed these steps, following the UPGRADING UPGRADING.mysql docs and
other messages in this list, in particular, Tim Cutts and Ruslan posts[1]:
# Set up a new RT box, install the new version of MySQL you want to use, and
install RT 3.8.1.
# Dump of your production MySQL instance, and
On Thu, Jan 15, 2009 at 2:27 PM, Andy Smith a.sm...@ukgrid.net wrote:
Hi James,
yes, Im not averse to compiling software from source, but actaully
having not been using it for very long (I was on various different
Unixs before) Ive been very impressed with FreeBSD ports (no probs
with
Hi people,
In the last step of upgrade from RT 3.6.5 to 3.8.1 on FreeBSD-7.1-RELEASE,
got this error:
ERROR 1062 (23000) at line 210: Duplicate entry '' for key 2
Steps executed:
# cd /usr/ports/www/rt38/ make install
# cd /usr/ports/www/rt38/work/rt-3.8.1/
# ./sbin/rt-setup-database --dba
On 2008/11/7 Joe Mailinglists [EMAIL PROTECTED] wrote:
Hi all,
We've been using Horde+whups system for helpdesk in our University
for the past 3 years. We recently upgraded it from a very old version and
everything got hosed. We are planning to move to a better ticketing system
that is
Greetings,
Any hints regarding what to do next when the upgrading scripts spit this
error?
ERROR 1062 (23000) at line 210: Duplicate entry '' for key 2
Commands executed:
[EMAIL PROTECTED] ~/rt-3.8.1]# perl etc/upgrade/schema.mysql-4.0-4.1.pl rt3
sql.queries
[EMAIL PROTECTED] ~/rt-3.8.1]#
On 2008/11/3 Stefan Hornburg (Racke) [EMAIL PROTECTED] wrote:
What is line 210 in your sql.queries?
It's this:
210 ALTER TABLE Users MODIFY Name VARCHAR(200) CHARACTER SET utf8 NOT NULL
DEFAULT '';
Thanks
___
Greetings,
One of our RT user accounts does not have the option to resolve tickets
available in one specific queue, even tough we did put the account in the a
group that other users belong and they don't have this limitation in the
queue. Which permissions we should verify to make this user
On 2008/10/31 Kenneth Crocker [EMAIL PROTECTED] wrote:
Alex,
Two things, one is that the user must be a member in the group that
has the required rights to that queue, the second is the ModifyTicket
right must be given to that group for that queue. I assume they already have
People,
This probably is not the right forum to ask, but as this is a RT related
task, I'd appreciate any feedback from this list.
Do someone have any recommendations to upgrade the mysql server version from
5.0.51 to 5.1.x with a RT DB,
taking in account that the RT 3.4.5 will be upgraded to
Hi,
The fix for a problem like this - if it is the same one reported before - is
in 2.04 and above versions of the Text::Quoted module. For us, the version
2.05 solved an issue like you reported.
Don't forget to stop/start the webserver.
Best regards,
Alex
Hi Team,
I was wondering if keyboard shortcuts would be a desirable feature
for RT, similar to Gmail + Better Gmail Firefox extension.
Alex
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
Greetings,
In our production server, it takes approx. 01:27min. to wipeout a
ticket using rtx-shredder.
For instance, if we use the RTx-Shredder WebUI (RT v3.6. ) to wipeout
only 10 tickets, it locks the sessions and gives a timeout error
message in the Apache 1.3.x log:
Hello,
I've noticed that the latest RT versions are 'falling behind' in brazilian
portuguese translations and I'd like to contribute with the translation
effort, but couldn't easily find any information about on how to do it. I'd
like to do it at least locally, for our users' community. Tips will
Taking a ride on this thread, I think that it would be interesting to
have the option of using tooltips on the CF's descriptions and other
fields of RT interface.
Maybe this would make it easier for users to enjoy RT's features and
to every user to recall how to use the less frequent used ones.
Hello,
Recently our RT database backup script started to show this message.
mysqldump: Error 5: Out of memory (Needed 19928072 bytes) when dumping table
`Attachments` at row: 390157
Any recommendations?
Thanks in advance,
Alex
___
On 2007/7/11, Alex Moura [EMAIL PROTECTED] wrote:
(...)
The only log of the server about the problem is this, that is
registered everytime some client opens a problematic ticket.
[Wed Jul 11 16:13:39 2007] [warn] FastCGI: server
/usr/local/rt3/bin/mason_handler.fcgi (pid 55127)
terminated due
Hello,
After searching the lists history and googling a lot, I turn to
your wisdom that maybe can help us solve an infrequent
and misterious problem that's generating lots critisicm from
our manager towards RT's credibility.
We've been using RT since 2001, now running RT 3.4.5 with
Apache MySQL
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