Re: [rt-users] Testing 4.0.0rc5 - experiences upgrading from 3.6.4 on RHEL6

2011-03-03 Thread Chia-liang Kao
On 2011/3/4, at 上午 3:13, Darren Nickerson wrote: On Mar 2, 2011, at 10:19 AM, Chia-liang Kao wrote: It seems the issue is with apache2 and plack. i can reproduce the stalled connection (however not always) with the plack-req.psgi example from the plack dist, with apache 2.2.16

Re: [rt-users] Testing 4.0.0rc5 - experiences upgrading from 3.6.4 on RHEL6

2011-03-02 Thread Chia-liang Kao
Darren, On Feb 24, 2011, at 7:04 PM, Darren Nickerson wrote: That FD is a network connection to our database server: [root@rt4 Plack-0.9970]# ls -l /proc/30310/fd/1 lrwx--. 1 root root 64 Feb 24 17:44 /proc/30310/fd/1 - socket: [281592] [root@rt4 Plack-0.9970]# netstat -antep | grep

Re: [rt-users] Testing 4.0.0rc5 - experiences upgrading from 3.6.4 on RHEL6

2011-02-24 Thread Chia-liang Kao
Darren, I am looking at the hung response issue. for the Location error you are getting, please update the apache config to use Location / ... /Location instead of Directory /opt/rt4/share/html. I've only been able to reproduce the hung issue when setting the apache to have only one worker, and

Re: [rt-users] rt-mailgate not working

2011-02-24 Thread Chia-liang Kao
Simon Gao simon.gao at schrodinger.com writes: What caused this error?Is using secure http required for rt-mailgate to work? Simon, Please install the version of Plack and it should be fixed: http://search.cpan.org/~miyagawa/Plack-0.9970/ (0.9971 is broken and being fixed, don't use it!)

Re: [rt-users] Please help with rt-3.9.6

2010-11-29 Thread Chia-liang Kao
Hi, Odhiambo Washington odhiambo at gmail.com writes: [error] [client 192.168.40.79] Mandatory parameter 'ah' missing in call to RT::Interface::Web::Request-new()\n\t...propagated at This seems to be caused by webmux-based modperl handlers being loaded to the same apache instance. Do you

Re: [rt-users] RTx::WorkflowBuilder - Can't call method HasUnresolvedDependencies on an undefined value

2009-02-27 Thread Chia-liang Kao
在 2009/2/27 下午 5:18 時, Richard Foley 寫到: On Friday 27 February 2009 04:40:54 Chia-liang Kao wrote: appears to be succesful. However, when I resolve the (still hidden) approval, I see the following error: System error error: Can't call method HasUnresolvedDependencies

Re: [rt-users] RTx::WorkflowBuilder - Can't call method HasUnresolvedDependencies on an undefined value

2009-02-27 Thread Chia-liang Kao
在 2009/2/27 下午 6:25 時, Richinud 寫到: On Friday 27 February 2009 10:45:46 Chia-liang Kao wrote: issue? Maybe I'll just stick to two-stage approvals - as they appear to work just fine ;-) The tests in RTx::WorkflowBuilder actually contains a 3-stage approval. can you try to modify

Re: [rt-users] RTx::WorkflowBuilder - Can't call method HasUnresolvedDependencies on an undefined value

2009-02-26 Thread Chia-liang Kao
Hi Richard, It transpires the approval ticket is actually created, although I am unable to see it unless I look up the id directly, even though my user currently has every right imaginable. Further, when I reject the (hidden) approval, this appears to be succesful. However, when I

Re: [rt-users] Approval RT 3.8.2 system approver not specified

2009-02-26 Thread Chia-liang Kao
Hi Ton, correspondence is also saying that Nobody has approved the ticket (what looks silly in my opinion). you should in fact set the owner of the approval ticket in your template, so the owner is notified of the approval and can perform the approval action. I have a global scrip that set

[rt-users] RTx::WorkflowBuilder is now available on CPAN

2009-02-24 Thread Chia-liang Kao
Hi, RTx::WorkflowBuilder is a tool that helps you configure multi-stage approval workflow in rt. It is now available at http://search.cpan.org/dist/RTx-WorkflowBuilder/. examples can be found in the doc at http://search.cpan.org/dist/RTx-WorkflowBuilder/bin/rt-workflow Cheers, CLK

Re: [rt-users] Approvals in 3.8.2 ??? -availability- ???

2009-02-23 Thread Chia-liang Kao
It's currently at http://code.bestpractical.com/bps-public/RTx-WorkflowBuilder/ , documentation and release is on the way. On Friday 13 February 2009 15:10:38 Chia-liang Kao wrote: We are in the process of releasing a RT extension called WorkflowBuilder Any sign of this anywhere? I'm

Re: [rt-users] Strange things with RT 3.8.2 Approval system

2009-02-20 Thread Chia-liang Kao
Hi, L B bertignac at gmail.com writes: ## ## SCENARIO 1 ## Remarks at the end of this scenario: - I think the other approvers should receive a notification that the ticket has been approved by one of them : do I have to add the MYPROJECT_APPROVERS as admincc

Re: [rt-users] RT Default query My Tickets

2009-02-20 Thread Chia-liang Kao
Hi Kenneth, Kenneth Crocker KFCrocker at lbl.gov writes: I need to make some changes to the default Query My Tickets. Where would I find that code to change some of the default sorts? Thanks. You can click edit on My Tickets, adjust the predefined search, and save it. Alternatively you

Re: [rt-users] Approvals status open-resolved

2009-02-13 Thread Chia-liang Kao
Richard Foley Richard.Foley at rfi.net writes: Hi all, I'm using RT 3.8.2 to set up approvals, and I'd like the approval process to set the ticket status to resolved, instead of open. I'm setting the status to pending inbetween times, and I'd like to get to resolved without RT

Re: [rt-users] Approvals status open-resolved

2009-02-13 Thread Chia-liang Kao
Richard, Richard Foley Richard.Foley at rfi.net writes: Hi Chia-liang, Ok, so now I've got this: if ($passed) { $top-SetStatus( Status = 'resolved', Force = 1 ); $self-RunScripAction('Notify Owner', 'Approval Ready for Owner',