[rt-users] reports and the like

How does one go about creating good reports? I don't know MySql at all. Can you do this in RT itself? I apologize for my ignorance. Christopher Moughan System Administrator Brown Brown Lehigh Valley 268 Brodhead Road Bethlehem, PA 18017 Office 610-694-1814 Fax 610-974-9791

[rt-users] List in a queue?

my ignorance if there is a way to do it and I can't figure it out. Thanks for your time. Christopher Moughan System Administrator Brown Brown Lehigh Valley 268 Brodhead Road Bethlehem, PA 18017 Office 610-694-1814 Fax 610-974-9791 IMPORTANT: Insurance

RE: [rt-users] List in a queue?

Worked beautifully! Just had to add 'SeeCustomField' under Configuration | Global | Group Rights | User Defined Groups I think this should make it to the WIKI. Extremely easy and adds a ton of functionality. Thanks again Gene Christopher Moughan System Administrator Brown Brown

[rt-users] Adding custom field to Auto reply template

sends out. I want it to list the printer name under the queue name.. ie. Queue: Printers Type: HPLJ1320 (-- this is one of my list items) How do I go about accomplishing this? Thanks again for everyone's help. Christopher Moughan System Administrator Brown Brown Lehigh

RE: [rt-users] Adding custom field to Auto reply template

ThanksWorked great. That page is great. thanks again Christopher Moughan System Administrator Brown Brown Lehigh Valley 268 Brodhead Road Bethlehem, PA 18017 Office 610-694-1814 Fax 610-974-9791 IMPORTANT: Insurance coverage can not be bound, amended

[rt-users] Way to list priority in response email

there isn't any confusion as to when they can expect a response. I know how to edit the templates; I just don't know what code to put in to pull the priority code in. Christopher Moughan System Administrator Brown Brown Lehigh Valley 268 Brodhead Road Bethlehem, PA 18017 Office 610

[rt-users] simple one I think...

can't find the location to remove the EDIT part... Any help?? Christopher Moughan System Administrator Brown Brown Lehigh Valley 268 Brodhead Road Bethlehem, PA 18017 Office 610-694-1814 Fax 610-974-9791 IMPORTANT: Insurance coverage can not be bound, amended

[rt-users] Questions about customizing menus on a group basis

would like the users to simply see: Home - Simple Search - Preferences If they need any customization I would prefer the IT department to do it. Thanks everyone! Christopher Moughan System Administrator Brown Brown Lehigh Valley 268 Brodhead Road Bethlehem, PA 18017 Office