We recently migrated from in house Postfix to hosted Office365
Outlook/exchange. I have been trying to figure out how to get RT to work with
this setup but the only way I can see to do this is to "burn" a license or 4.
With each one costing us around $20/month I would rather not do this. Has
Is there a way, without messing up something, to change the order of queues as
they appear in the web interface under New ticket in:? We have 4 queues
currently: CM, CS, General, IS. Nearly everything we input is in IS but it
defaults to CM which is our change management queue. One of my
On our old helpdesk (hand written php/mysql setup) we had different categories
that a ticket could be put into. The choices were like:
Phone
New user
virus
etc
We have set up RT with a main queue that the ticket then gets routed to either
one of two sub queues as we have two different I.T.
I have setup the change requests queue according to the documents here:
http://www.bestpractical.com/docs/rt/4.0/customizing/approvals.html. However I
need it setup to where every one that receives the request has to approve it
before it can be acted on. Basically that means 4 people in total
I have setup RT 4.0.17 on Centos 6.4 with RT::External:Auth for our ldap along
with RT-mailgate and the corresponding email command stuff. All that is
working, as best I can tell. We are currently testing only a single queue so we
can just have one single email address users can send to and
I have successfully setup RT4.0.17 on a CentOS 6.4 machine with
RT::Authen::ExternalAuth to authenticate against our OpenLDAP. My question is,
can I have certain groups in LDAP that are automatically privileged in RT? Like
setup a helpdesk group and everyone in there are automatically set with
On 3/17/2011 5:29 PM, Chris Herrmann wrote:
Hi Donny,
I'm not clear if we're using a similar type of setup to what you're
referring to, but I'll fill in how we do it and hopefully it'll help
you...
We have:
-RT box running exim. Exim is setup to smarthost through our front
facing mail
Are there any others running an external postfix mail server and RT? I
have been through all of the wiki/google hits and only see examples of
how to setup RT in an exchange domain or with postfix/sendmail on the RT
box. I have an existing domain with postfix/dovecot running on its own
machine.
On 3/10/2011 4:37 PM, Kevin Falcone wrote:
On Thu, Mar 10, 2011 at 04:18:17PM -0600, Donny Brooks wrote:
Hello all,
I have setup RT 3.8.9 on a Centos 5.5 machine according to the
directions located here:
http://home.roadrunner.com/~computertaijutsu/rt3.html. I was able to
You don't
Hello all,
I have setup RT 3.8.9 on a Centos 5.5 machine according to the
directions located here:
http://home.roadrunner.com/~computertaijutsu/rt3.html. I was able to get
it installed as far as I can tell successfully and I am now going for
external ldap authentication. I have followed
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