Hello,
we are running RT 3.6.3. Our users prefer have NotifyActor set to 1.
But we now have the
problem that AdminCc receive emails twice now when a ticket is updated
which they
have created themselves. How can we prevent this from happening?
Many thanks in advance
Dorothea
To my answer my own question:
I forgot to pass QueueObj as an argument to EditPeople in the calling
web page ModifyAll.html.
Doro
2008/9/15 Dorothea Muecke-Herzberg [EMAIL PROTECTED]:
Hi there,
We noticed that only the Admin Cc (and Cc for that matter) that are
manually added to a ticket
Hi there,
We noticed that only the Admin Cc (and Cc for that matter) that are
manually added to a ticket
are listed in the People section.
We would like to be able to see the Admin Cc configured for each queue
in the People section
of the ticket display and EditPeople.html as well, so that users
Hello,
Our users would like to have a feature by which they could just type,
e.g. #123 in the
text field when updating a ticket in order to refer to a different
ticket, and then,
when viewing the ticket history it would become a clickable link.
Has anybody done something like that already or can
Pierce [EMAIL PROTECTED]:
On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg
[EMAIL PROTECTED] wrote:
Hello,
Our users would like to have a feature by which they could just type,
e.g. #123 in the
text field when updating a ticket in order to refer to a different
ticket, and then,
when
Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should have said)
Doro
2008/9/8 Kevin Falcone [EMAIL PROTECTED]:
On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote:
People want to include it in their text for convenience and to have it
right with the descriptive text
, at 5:02 PM, Dorothea Muecke-Herzberg wrote:
Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should
have said)
3.8
When you don't say your version, I assume its the most recent.
You won't be able to do it as cleanly, but there are other template
you can override in 3.6, but you'll
Thank you Glen and Kenn,
I have applied transactionbatch and seems to have worked.
Hopefully it stays that way.
Doro
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: 06 November 2007 20:51
To: Dorothea Muecke-Herzberg
Cc: rt-users
Subject: Re: [rt-users] custom
Hi,
I've got some strange behaviour here. I have a scrip that changes the
value of custom field
ReleasePhase to 07_Signoff and the ticket status to resovled when
a different custom field is
set to completed.
Strangely, after the changes have gone through (and can be traced in
the ticket history),
Previous email to the list brought back to my mind an issue we have. We need
to send emails to
another tool from RT and this tool scans the start of the subject line, so
we need to
strip rtname from the subject line somehow (or at least move it to the end).
Is there a way to do this?
Doro
/view/SendEmail
The documentation might be a little muddy, so feel free to ask if you
can't figure it out.
Regards,
Gene
At 04:11 AM 10/31/2007, Dorothea Muecke-Herzberg wrote:
Previous email to the list brought back to my mind an issue we have. We
need to send emails to
another tool
Hello,
(sorry about the long posting, I tried to put all the info in)
I have set up a custom field and scrip that creates a child ticket
when the custom field RolloutOnFTN is changed to createchildticket.
The child tickets inherits all custom fields from the parent ticket, but the
RolloutOnFTN
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