Hallo
I'm getting lost in a sea of perl..
I have a Custom Field for tickets, called Department. This contains
Sales, Dev, etc.
I'm trying to set up a scrip that will look at the requestor's email
address for an incoming ticket (is email address in: 'al...@company.com,
Having spent a harrowing time recovering my RT install from the willful
vagaries of CentOS's yum updates* I'd now like to never have to do that again.
To this end, can anyone suggest which packages I should not allow to be updated
through yum/rpm , or packages that I should only update through
Hallo
Wonder if anyone can point me in the right direction. I'm using RT 3.8.6. I'd
like to move tickets to a new queue if the 'updated' date is older than 3 days.
The intention is to stop tickets getting lost languishing untouched.
Can RT do this?
Cheers,
Gareth
RT Training in
: Thursday, September 02, 2010 10:47 AM
To: Gareth Tupper
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Move ticket queue on date expiry
On Thu, Sep 02, 2010 at 08:03:08AM -0700, Gareth Tupper wrote:
Hallo
Wonder if anyone can point me in the right direction. I'm using RT 3.8.6
That works a treat - thank you!
-Original Message-
From: Tom Lanyon [mailto:t...@netspot.com.au]
Sent: Thursday, September 02, 2010 2:43 PM
To: Gareth Tupper
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Move ticket queue on date expiry
On 03/09/2010, at 5:59 AM, Gareth
Hi Roy
If you wouldn't mind, could you share the scrip that you used to accomplish
this? I'm just setting up a small RT installation those metrics seem like
they would be great to start recording.
Cheers,
Gareth
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
