in the Subject using
those keywords.
Remedy: Allow users to specify Subject:new in the search string.
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Gary Hall
RT Admin
Simon Fraser University
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Gary Hall
RT Admin
Simon Fraser University
On 01/-10/-28163 11:59 AM, Howard Jones wrote:
I've just upgraded to RT 3.8.7 from 3.6.5, and I'm catching up on my
shredding.
Over the weekend I shredded 2 or so deleted tickets (spam mainly),
and today I went to start on the users. This has
JJussi,
In the RT Essentials book, there's a Logical Model diagram on p. 120
that shows
the relationships between the objects (and, hence, the DB tables) that
comprise
RT.
Gary Hall
On 2/2/2010 12:39 AM, JJussi wrote:
Hi!
Is there somewhere document what would tell what are correlations
removes B(RT) because B(RT) is not a Watcher of any Ticket
and as part of the same process
Shredder removes Ticket T (because it contains content submitted by B(RT)?)
Is this a bug? It would seem so to me.
Is there a workaround?
--
Gary Hall
Network Support Group
Simon Fraser University
In case someone else runs into this error:
I fixed the problem by increasing the limits on the MySQL system
variables net_write_timeout and max_allowed_packet.
Gary
Gary Hall wrote:
For the past couple of days the mysqldump command that I use to back
up my RT database has been failing
:
mysqldump --defaults-extra-file=/etc/mysql/backup_creds.cnf
--default-character-set=binary --opt --flush-logs --databases rt3_fas
If anyone has any insight into what may be causing this problem and how
it may be remedied, I'd be grateful to hear from him or her.
Regards,
Gary Hall
Faculty of Applied
.
I'm not sure if this is a bug or a feature, but the silent failure to
send the message surprised at least one of our operators and led to a
miscommunication.
Is there a reason why RT account names are not accepted as values for
this field?
--
Gary Hall
Network Support Group
Faculty of Applied
unless the effective user is root (Apache runs as nobody).
Can anyone tell me how to make PAM/NIS authentication for RT work
securely on CentOS 5.2?
--
Gary Hall
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already using procmail to distribute messages to appropriate
queues. so procmail solutions are possible.
Thanks for your attention and any help you may be able to offer.
--
Gary Hall
Faculty of Applied Sciences
Simon Fraser University
begin:vcard
fn:Gary Hall
n:Hall;Gary
org:Simon Fraser
Messages sent by RT (sometimes) do not indicate who are the other
(non-Bcc) recipients of the message nor to whom copies of a reply
to the message will be sent.
What is the best way to have RT include this information in the
messages it sends out?
Thanks for your attention and any help you may
Gary Hall wrote:
I've upgraded from 3.6.1 to 3.6.3 and now RT cannot send email.
Here's the error message:
Prototype mismatch: sub RT::Action::SendEmail::strftime ($\@;$) vs none
at /usr/lib/perl5/5.8.7/Exporter.pm line 65.
at /usr/lib/perl5/5.8.7/x86_64-linux-thread-multi/POSIX.pm line 19
On Mon, Mar 05, 2007 at 02:43:19PM -0800, Gary Hall wrote:
The History display of the ticket created in response to the following
submitted email message does not contain any of the lines beginning:
Jesse wrote:
Gary, can you try upgrading to the latest Text::Quoted perl module?
Thanks
title idle with lines
libpng warning: Application was compiled with png.h from libpng-1.0.8
libpng warning: Application is running with png.c from libpng-1.2.6rc1
gd-png: fatal libpng error: Incompatible libpng
version in application and library
Segmentation Fault
--
Gary Hall email: hall at fas dot
--queue $QUEUE --action $ACTION --url $RT_URL
...
It appears that you may have put DEFAULT assignment inside the RT
recipe itself.
Gary
Mike Friedman wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Tue, 26 Sep 2006 at 17:04 (-0700), Gary Hall wrote:
The issue of multiple copies which
or the
comment is a bug.
Gary
I have a Roy El-Hames wrote:
Gary;
Have you got enabled a Global\scrip with condition on Create and action
Notify Others ??
Roy
Gary Hall wrote:
Thanks for the tip, Mathew.
I've got the variable set. The addresses are added as CCs on the
ticket . Copies of
Replys
actually _identify_
the mail coming from other domains. I suppose what I want is something simple that says
if the mail is from rbg.vic.gov.au, autoreply. if not, don't autoreply but continue
processing as normal but my perl-fu is too weak to figure it out!
Chris
Gary Hall [EMAIL PROTECTED] 20
practice for this?
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Gary Hall [EMAIL PROTECTED] | Voice (604) 291-5925
Faculty of Applied Sciences | Fax (604) 291-5404
Simon Fraser University |
Burnaby, B.C. V5A 1S6 |
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RT-3.6.x has a Reminders section on the Home page for privileged users.
I can see how to add a reminder (via the Reminders section on a Ticket
page). How does one remove them from the Home page?
--
Gary Hall [EMAIL PROTECTED] | Voice (604) 291-5925
Faculty of Applied Sciences | Fax (604) 291
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Hall
Sent: Thursday, August 10, 2006 12:45 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] removing reminders
RT-3.6.x has a Reminders section
see this behaviour?
--
Gary Hall [EMAIL PROTECTED] | Voice (604) 291-5925
Faculty of Applied Sciences | Fax (604) 291-5404
Simon Fraser University |
Burnaby, B.C. V5A 1S6 |
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