in RT 4
On Thu, Mar 22, 2012 at 08:58:57PM +, Howell, Van wrote:
I am very new to RT, We are running on RT 4.0.5
I have OpenNMS setup to notify RT using the RT notification module in
OpenNMS. It is working
great.
All of my OpenNMS notifications are created in a single queue
Of Howell, Van
Sent: Friday, March 23, 2012 9:03 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Create a scrip in RT 4
I installed the module you listed below according to the instructions on the
cpan page.
I'm getting this error on my browser now...
mkdir /opt/rt4/var/mason_data/obj
, Howell, Van wrote:
I am very new to RT, We are running on RT 4.0.5
I have OpenNMS setup to notify RT using the RT notification module in
OpenNMS. It is working
great.
All of my OpenNMS notifications are created in a single queue called NMS.
I want to be able to redirect those
...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, March 23, 2012 10:33 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Create a scrip in RT 4
On Fri, Mar 23, 2012 at 03:01:20PM +, Howell, Van wrote:
Let me see if I understand how this custom action works.
Do I edit the file /opt
] On Behalf Of Howell, Van
Sent: Friday, March 23, 2012 11:00 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Create a scrip in RT 4
Where do I put this statement
Set( @MoveQueueBySubjectConditions, 'Paper Jam' = 'Printer/Copier/Scanner' );
Van Howell
System Administrator
Lubbock
I am very new to RT, We are running on RT 4.0.5
I have OpenNMS setup to notify RT using the RT notification module in OpenNMS.
It is working great.
All of my OpenNMS notifications are created in a single queue called NMS.
I want to be able to redirect those tickets to different queues based on
group?
You'll either need to remove the RTUsers group restriction on
RT-Authen-ExternalAuth or add users to it.
-kevin
On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van [1]van.how...@lcu.edu wrote:
I am using LDAP authentication.
I have about 2000 users in Faculty, Staff, Student
@lists.bestpractical.com
Subject: Re: [rt-users] LDAP Import groups question
On 02/16/2012 05:45 PM, Howell, Van wrote:
[Thu Feb 16 22:39:24 2012] [debug]: Processing group membership for
Students
(/opt/rt4/local/plugins/RT-Extension-LDAPImport/lib/RT/Extension/LDAPI
mport.pm:855)
[Thu Feb
I am using LDAP authentication.
I have about 2000 users in Faculty, Staff, Student and Distance Ed groups.
I want them to be able to submit tickets via email and check progress using
self service.
Do they each have to be a member of my RTUsers group to do this?
Van Howell
System Administrator
13, 2012 at 06:30:26PM +, Howell, Van wrote:
I am working to configure a new ticketing system.
I have RT setup to pick up mail via FetchMail.
I am also running OpenNMS. From time to Time OpenNMS send an email for a
problem. It has a
notice number.
This problem
I am working to configure a new ticketing system.
I have RT setup to pick up mail via FetchMail.
I am also running OpenNMS. From time to Time OpenNMS send an email for a
problem. It has a notice number.
This problem is recorded in RT as a ticket like this...
Notice #486: HTTP down on
, 2012 12:40 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] configuration help
On Mon, Feb 13, 2012 at 06:30:26PM +, Howell, Van wrote:
I am working to configure a new ticketing system.
I have RT setup to pick up mail via FetchMail.
I am also running OpenNMS. From
I'm not an expert in RT, just getting started.
Our mail is hosted at Micro$oft (Live@edu)
I setup an account in our mail system that people send tickets to.
Then I use fetchmail on my RT server to retrieve it from that account.
I have a cron job that gets it every 5 min.
It works for me.
It is
I have installed and configured RT::Extension::LDAPImport and have run a
successful test
I have several distribution groups setup in AD and I would like to import users
and place them in the same groups in RT.
Like I have AD groups Faculty, Staff, Students, etc
I want to import these users into
/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43)
[Fri Feb 3 18:02:40 2012] [debug]: Found LDAP DN: CN=Howell\,
Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC=edu
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75)
[Fri Feb 3 18:02:40 2012] [debug]: LDAP
-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, February 03, 2012 11:32 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] External Auth using Active Directory 2008
On Thu, Feb 02, 2012 at 06:21:20PM +, Howell, Van wrote:
I added Set($LogToSyslog
:20PM +, Howell, Van wrote:
I added Set($LogToSyslog, debug); to my RT_SiteConfig.pm file I
don't seem to be getting an more logging.
I restarted the httpd service, didn't see any more logging so I restarted the
server.
Unfortunately - it seems you have syslog itself set to discard debug
: Re: [rt-users] External Auth using Active Directory 2008
On Fri, Feb 03, 2012 at 06:08:46PM +, Howell, Van wrote:
Here is the Apache Log from my last login attempt
[Fri Feb 3 18:02:40 2012] [debug]: Found LDAP DN: CN=Howell\,
Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC=edu
(/opt/rt4
+, Howell, Van wrote:
I have added several users into the RTUsers group I set up in AD.
The AD Administrator, a common Domain User called Test.Account that is
located in the OU with
all my other users, my personal account also located in the OU with all
the other users
, Howell, Van wrote:
I do not have Debugging turned on. I am going to need some help turning it on
since this is new to me.
Here are some errors from /var/log/messages...
This is a failed attempt...
Feb 1 16:02:25 localhost RT: My_LDAP AUTH FAILED mary.servantez
(can't bind
I am new to RT, Just setup a 4.0.4 server this week.
I am using CentOS 6.2 64 bit.
MySQL
Apache
I used Ken Prickett's CentOS5InstallPlus Some WIKI instructions and made the
necessary mods to get things working, so to speak.
I am using the RT_SiteConfig.pm provided in the install doc. The only
I have just setup a RT server using RT 3.8.7
I am running on CentOS 5.4
I used the CentOS 5.4 + Active Directory 2003 + Exchange 2007 + Postfix + Rt
install script written by Kenny Prickett.
I cannot get the AD authentication to work correctly.
I have searched the archives for my problem but
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