Hello,
I'm currently running RT 3.6.1 and I need to get some
reporting/stats/metrics/etc out of RT. I know there are a few very basic
reports with the install, but nothing too complex. I believe there was some
emails going around the user lists a while back about what users wanted for
Hey,
We recently upgraded from Exchange 2003 to Exchange 2007. After we did the
upgrade we noticed that responses to tickets are getting sent from RT instead
of Some User via RT. It worked perfectly fine in Exchange 2003, but Exchange
2007 changed something. It's basically this:
User1
Hello,
I'm trying to modify the RT Login page to add a few extra links (for going to
our custom support ticket page, and a few others) and I'm not quite sure if I'm
modifying the correct thing. I know anything that I want to change needs to be
in the local/html, not share/html, directory.
. Or wouldn't it work to have a
link at http://rt.domain.com and then that redirects you to
https://rt.domain.com? I have seen this done with sites that host emails.
Jared Hanks [EMAIL PROTECTED] 4/22/2008 8:02 PM Hello, I'm
trying to create a splash page for RT. What I mean by splash page
Hello,
I'm trying to create a splash page for RT. What I mean by splash page is
this... basically a page that has 2 links: one link to our custom web ticket
entry page, and one to actually log in to RT.
We currently are using RT 3.6.1 and have it's domain as https://rt.domain.com.
For
Hello,
I'm having some issues trying to attach a .doc attachment that is 4MB. I have
the following set in my RT Config:
RT::VERSION 3.6.1
RT::MaxAttachmentSize 1000
The above setting is 10MB, so I'm not quite sure why it would not be allowed to
attach. Is there another place I need
Street, Sheffield, S1 4QT, UK http://www.jennic.com
Confidential ___ Jared
Hanks wrote: Hello,I'm having some issues trying to attach a .doc
attachment that is 4MB. I have the following set in my RT Config:
RT::VERSION 3.6.1 RT
Hello,
I'm trying to set the RefersTo link to another ticket while creating it, but am
not having any success.
I have the following in Custom action cleanup code:
1;
my $AttachObj = $self-TransactionObj-Attachments-First;# go out if content
is not text!unless( $AttachObj-ContentType =~
-users] Setting RefersTo links At
Friday 5/11/2007 03:22 PM, Jared Hanks wrote: Hello, I'm trying to set
the RefersTo link to another ticket while creating it, but am not having
any success. I have the following in Custom action cleanup code:
1; my $AttachObj = $self-TransactionObj
that personnaly saved search
and save it again under a different title as a Queue saved search? Try
that. Kenn LBNL Jared Hanks wrote: Hello,I'm apart of
Group1 and have saved a search. I want users in Group2 to be able to load
this saved search and add it to their Customize RT at a glance
Hello,
I'm apart of Group1 and have saved a search. I want users in Group2 to be able
to load this saved search and add it to their Customize RT at a glance, but
I'm unable to get it to work. Users can't see the Group1's saved searches in
the search builder and aren't able to see them in
Hello,
I have the template On Resolve Notify Requestors with template Resolved
enabled to send when a ticket is resolved. When a ticket it replied to and set
to status resolve it sends 2 emails. I would like it to only send one email.
If a ticket it resolved, send the template Resolved.
I would like this too.
Thanks,
Jared
Hi Nick; Can you also send me a copy of this .. Regards; Roy Mathew
Snyder wrote: I would love to have a copy of this. Mathew
Nick Metrowsky wrote:Hi Everyone, Over the past year or
so, I have made some customizations to
Hello,
I'm not sure if this is possible or not, or if it is just a feature request,
but is it possible to sort the order of custom fields in a queue to be set by a
number? I have a bunch of queues that I would like the custom fields sorted in
a certain way, but right now the only way to sort
Hello,
I have been trying to figure out the best way for someone to
create/modify/assign a custom field to a specific queue, but can't seem to
figure out the correct rights to be able to do this. I have a group of users
that have access to 2 queues. One queue they can only create, comment,
I have RT3.6.1 installed and have a bunch of queues set up for use for our IT
department for service request/issues/etc. I would like for another department
to have their own queue and be able to create/modify/assign custom fields and
create/own/modify tickets for their queue, but I don't want
I have a group that only has access to certain queues. In the N newest
tickets on the homepage there are only 2 tickets listed, but when I select the
link for N newest tickets it says it found 53 tickets and lists only 4
tickets on the first page and 2 tickets on the next page, instead of
I had the same problem, it was only displaying tickets with that have a Due
date. I changed Calendar and SelectCalendar.html to search for Created, not
Due, and it display the tickets the way I wanted.
Date: Wed, 6 Dec 2006 17:12:30 +0100From: [EMAIL PROTECTED]: [EMAIL PROTECTED]:
Re:
Hello,
I just did a fresh install of RT 3.6.1 and merge tickets isn't working
correctly.
I created 2 queues (Queue1 and Queue2) and 2 Groups (Group1 and Group2). I
granted the following permissions to Group1 on Queue1, and Group2 on Queue2.
AdminQueue AssignCustomFields CommentOnTicket
Hello,
I am on rt3.6.1 and am having a problem with the SearchBuilder returning "Unlimited" results. Instead it is only returning 50. I have set the "Rows per page" to "Unlimited" and clicked "Add and Search"but it only returns 50 results per page. Anyone else having issues with this?
Also, I
I figured out how to set the Subject.I changed:
my $TicketId = $TicketObjItem-Create(Queue = $count, Type = "Ticket", RefersTo = $self-TicketObj-Id);$TicketObjItem-SetSubject("Delete $self-TicketObj-Subject");
to:
my $subject = $self-TicketObj-Subject;
my $TicketId =
Hello,
I am trying to set the date, and subject,ofa ticket off of another ticket. When a ticket is created with the subject like "TemporaryAccess" another ticket is created and linked to the first ticket. I would like to set the Due date in Ticket2, based upon the due date of Ticket1.
I have
Hello,
I am having an issue with merging tickets. I have a group set up that has
permissions to ModifyTickets in Queue1, but not in Queue2. If I have a
ticket in Queue1 I can merge into a ticket that is in Queue2. My
understanding is you have to have ModifyTicket permissions for both
Brumm [EMAIL PROTECTED]
To: Jared Hanks [EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT at a Glance 3.6.1, customizing the Available
list
Date: Fri, 29 Sep 2006 09:09:36 +0200
Hi Jared,
the available fields are defined inside the RT_SiteConfig.pm, there you can
What rights need to be granted to allow a user to edit the RT at a Glance
page? I am not seeing the Edit link on the Home page.
Thanks,
Jared
_
Search—Your way, your world, right now!
In the README for AT it has the following line:
$ ./configure --with-rt-home=/opt/rt3 --with-rt-local=/opt/rt3
--with-rt-localhtml=/opt/rt3/share/html --with-db-admin=root
Did you perhaps not put the correct paths for each of the options???
I have my RT install in /var/opt/rt3.4.3/ and used
I upgraded from 3.4.3 to 3.6.1 and found the way the Homepage searches are
done are is different between the two versions. In 3.4.3 I had a custom
search for Highest priority tickets in my department. In 3.4.3 I created
a local/html/Elements/MyGroupTickets with the following:
I recently upgraded from 3.4.3 to 3.6.1 and noticed the links broke in
pre-existing tickets. Tickets which had Depends on and Depends on by
links before the upgrade no longer have any links. I have a scrip that runs
to create Depends on links between tickets. This scrip still works and
all
Nevermind. I'm just a moron. I didn't see the Edit link by the title of
the search subject. I was able to easily change the search to what I needed
it to be.
Thanks.
From: Jared Hanks [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.6.1 - manipulating n
I recently updgraded to RT 3.6.1 from 3.4.3. I am having a bit of trouble
getting the 3.6.1 to look the way 3.4.3 does for the homepage. I have
created custom statuses, but on the Home page the queries for 'highest
priority tickets I own and newest unowned tickets don't have these custom
Hello,
I'm using the Query Builder in RT and would like to create a report for
tickets created in the last 7 days. I'm able to get the report to look the
way I want, but just am unable to generate this for the last 7 days. I can
use a specific date, but I would like to easily be able to run
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