On Tue, Jan 04, 2011 at 06:27:24PM -0600, Max McGrath wrote:
*I run a nightly dump as root:
mysqldump --opt rt3 -u root -p rt3.sql
(assuming the root user can perform that dump)
Then scp the file to another system.
Since the rest of the system doesn't change much, I don't bother with
On Wed, 05 Jan 2011 07:45:33 -0500
Andy Graybeal andy.grayb...@casanueva.com wrote:
This is exactly what I do. Is this a decent way to be doing it --
I've always just assumed it was okay. I do it hourly, and then SCP
it to another system.
[...]
What made you do hourly dumps? I'm thinking
On Fri, 3 Dec 2010 10:40:49 -
Alex Young alexyo...@housingpartners.co.uk wrote:
[...]
I'm receiving an odd error with RT 3.8.8 on Ubuntu 10.4 and 10.10 x64.
Seems to be some kind of update that doesn't play well with webmux.pl.
[...]
I removed the link to
On Tue, 5 Oct 2010 12:59:10 -0400
testwreq wreq testw...@gmail.com wrote:
We receive most of our RT tickets via email. Is there a way to
enforce mandatory subjects on tickets opened via email?
Check this thread [1] as at some point it moves to discussing this very
problem.
1.
On Fri, 24 Sep 2010 07:16:08 -0500
Poulter, Dale dale.poul...@vanderbilt.edu wrote:
We have been running RT 387 for several months without any issues.
However, after a reboot of the server the site is not accessible.
When we attempt to access the site we get prompted to download the
file.
On Tue, Sep 07, 2010 at 11:38:08AM -0400, Jeff Blaine wrote:
On 9/1/2010 4:40 PM, Jeff Blaine wrote:
Is there any way to prioritize Scrips? Or perhaps someone
can suggest something else based on the following?
So, no? :)
If you did not receive this reply
On Wed, 8 Sep 2010 09:04:35 -0500
Peter Barton pbar...@iesi.com wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
great for opening tickets via the web interface. However, my company
opens at least 90% of its tickets via email. Is there anything out
that can enforce
On Wed, Sep 01, 2010 at 04:40:55PM -0400, Jeff Blaine wrote:
Is there any way to prioritize Scrips?
http://wiki.bestpractical.com/view/ScripExecOrder
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
In our setup, we need to record IP address/host name of the computer
from which a user submitted his/her request using Web UI.
Our idea is to create an OnCreate Scrip which would read the REMOTE_ADDR
environment variable, resolve the IP address from it, construct some
descriptive string (like The
On Mon, Aug 23, 2010 at 03:27:05PM +0200, marco.deso...@billag.com wrote:
i need to read the ticket content in my script.
If i have a ticket, is there a way to read the content,
an put it into a var?
my $ticketContent = $self-TicketObj- ...some code to get the content...
The content is a
On Tue, 17 Aug 2010 13:42:16 -0400
Jin Fang jin.f...@utoronto.ca wrote:
I am very new to RT and just finished setting up RT(3.8) working with
external pubcookie authentication. So the user will be created
automatically and logged into self service after passing the
authentication with our
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