Hi,
you have to either set target Queue to use the same lifecycle as source Queue
or create mapping as documented here:
http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html
cite:
If you don't provide a mapping, users will see an error when they try to move a
ticket between queues
Usually I do this by creating dedicated user for rest clients and adjusting
it's rights in RT.
Milan.
On 10.10.2013, at 11:54, andrea bessi bessi.and...@hotmail.it wrote:
Is possible to steal a ticket using the API REST?
I’m writing a java program for reassign ticket.
I have no problem to
