[rt-users] Security enhancements and problems solved with 3.8.8

Hello, a client of mine asked me about this line in the release statement: NEW FEATURES AND MAJOR CHANGES * Aaron Sigel performed a security audit of RT and pointed out a number of potential improvements which have been addressed and wants to know what exactly is improved so he can evaluate

[rt-users] Create Transactions without comment text.

Hi, For me the squelch thingy is not working at all, I need to be able to say at resolve-time that NO email will be sent to everyone (including requestor). the squelch seems only be concerned about cc and admincc's and whatnot, but I never managed to get the requesters email address to be

Re: [rt-users] How to NOT send any mail on close

jpie...@cambridgeenergyalliance.org Para: Raimund Sacherer r...@runsolutions.com CC: rt-users@lists.bestpractical.com Enviados: Jueves, 6 de Mayo 2010 15:51:45 Asunto: Re: [rt-users] How to NOT send any mail on close On Thu, May 6, 2010 at 04:04, Raimund Sacherer r...@runsolutions.com wrote: Hello

Re: [rt-users] How to NOT send any mail on close

that it is what I need ... If I would understand it :-) thanks again, best Ray -- Message: 5 Date: Wed, 5 May 2010 11:50:35 -0400 From: Jerrad Pierce jpie...@cambridgeenergyalliance.org To: n.chrysandr...@albourne.com Cc: rt-users@lists.bestpractical.com, Raimund

Re: [rt-users] How to NOT send any mail on close

original - De: Jerrad Pierce jpie...@cambridgeenergyalliance.org Para: n chrysandreas n.chrysandr...@albourne.com CC: Raimund Sacherer r...@runsolutions.com, rt-users@lists.bestpractical.com Enviados: Miércoles, 5 de Mayo 2010 17:50:35 Asunto: Re: [rt-users] How to NOT send any mail on close

Re: [rt-users] How to NOT send any mail on close

Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares - Mensaje original - De: Jerrad Pierce jpie...@cambridgeenergyalliance.org Para: n chrysandreas n.chrysandr...@albourne.com CC: Raimund Sacherer r...@runsolutions.com, rt-users@lists.bestpractical.com Enviados

[rt-users] How to NOT send any mail on close

Hi, my users are asking for an option to NOT send mails when they close a ticket. They want that the ticket is opened again if someone responds to a closed ticket, but if it's only a mail like: thank you! they want to be able to close it again without notification, currently the your ticket

[rt-users] Conditional Email sending when resolving a ticket

Hello List, I want to implement a feature that allows you on resolving a ticket to choose if you want to send a resolved-email. I was looking around and found in the WIKI a howto to use Transaction Custom Fields, but it has drawbacks: * you see the fields on every transaction * for it to work

[rt-users] Delegation Issues

rights. As this would be sufficient nearly 95% of the time my clients need to do delegations (basically, for illness, vacation and part-time helpers). Best regards -- Raimund Sacherer - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial

[rt-users] Set a Ticket and associates to Confidential

). Or is there another way to define a Ticket (or Inscident/Report/Investigation) confidential? Thanks for help, best regards -- -- Raimund Sacherer - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D

[rt-users] RTIR and confidential incidents

-- -- Raimund Sacherer - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares ___ http://lists.bestpractical.com/cgi-bin/mailman