Wagner Pereira wrote:
Hi, folks.
Below is an excerpt (located at the end of my RT_SiteConfig.pm file):
My 'easy' question is: what this 1; does at the final? What is its
utility? I don't remember if I had put it there or RT came with it by
default.
# this has no effect
Roderick A. Anderson wrote:
I am installing RT (3.8.8) where PostgreSQL is running on another system
-- not a problem -- and the database (one of many company databases)
already exists with a schema to hold the RT tables. The roles (d...@acme
, rt_u...@acme) and their permissions are already
I am installing RT (3.8.8) where PostgreSQL is running on another system
-- not a problem -- and the database (one of many company databases)
already exists with a schema to hold the RT tables. The roles (d...@acme
, rt_u...@acme) and their permissions are already set up as part of the
I've run into a problem while trying to do an install of RT 3.8.8
CentOS 5.x guest in a Linux-Vserver host. Perl 5.10.1 added from the
tarball as a /usr/local/ install.
Everything goes mostly smooth until trying to satisfy the Mason
requirements.
I'm still looking but here is where I'm at
I looked but didn't have any luck finding a site demoing RTFM.
I'm doing some research and RTFM looks like the beginning point for a
Help Desk operation but would like to avoid an install, real or VM, at
this time.
Any suggestions?
TIA,
Rod
--
Discover RT's hidden secrets with RT
Hossein Rafighi wrote:
Hi,
We have modified rt-crontool to create Nagios alerts. This woks with
nrpe and unlike SendNgiosAlert doesn't require any additional modules
installation. If you have running Nagios server it can easily pull
relevant stuff from RT. Nagios will send a warning email
Wagner Pereira wrote:
Hi,
Where should I point my /etc/aliases for?
|/usr/bin/rt-mailgate-3.6
or
|/usr/share/request-tracker3.6/html/REST/1.0/NoAuth/mail-gateway
In each one of them I get a different log in mail.log
With the system I maintain running CentOS 5 and postfix as the MTA I
Max Hetrick wrote:
Ken Crocker wrote:
To list,
Is there a comprehensive instruction list for installing RT 3.8.x on/via
RedHat?
We tried solaris and got no joy from our support group, but since we can
control our own VM, we want to try it that way. Thanks in advance.
This one seems to
Kimberly McKinnis wrote:
Isn't Chicago GMT -5? RT will always log in UTC no matter what you
do, but setting the timezone effects the user interface.
Interesting. I have TimeZone in RT_SiteConfig.pm set to 'US/Pacific'
and get the local time in the log files. I am also using syslog which
may
Eric Chatham wrote:
Hello,
Does anyone know a good version of Perl to purchase and read with RT
Essentials. I know nothing about PERL and I need to learn it – our
company is moving towards a Linux atmosphere. Trying to understand how
the all works is racking my brain. I’m rather new
Several of my users really like the quick ticket creation but need to
assign it to someone besides themselves or Nobody.
A search using Google (4 pages deep) didn't turn anything useful up. Is
there a relatively easy way to make that drop-down show more/all users?
Everything I found, that
Jerrad Pierce wrote:
Yes, either edit Elements/QuickCreate, or make a
customized version in local to override. Optionally,
give your variant another name to give users the option
of which to use.
Thanks.
I'll have to do some more research since it looks like two different
markup/Mason
We just update a few days ago from RT 2.0.15 to 3.8.4.
CentOS 5.3 in a Linux-Vserver guest using PostgreSQL on another system.
One user is having a problem pasting into a comment block with Safari.
When he does a right click (three button mouse) he gets an error message
window about browser
Kevin Falcone wrote:
On Thu, Jul 09, 2009 at 11:07:56AM -0700, Roderick A. Anderson wrote:
We just update a few days ago from RT 2.0.15 to 3.8.4.
CentOS 5.3 in a Linux-Vserver guest using PostgreSQL on another system.
One user is having a problem pasting into a comment block with Safari
Agnislav Onufrijchuk wrote:
Tim Mitchell wrote:
Subject line on emails to everyone contains the FQDN + ticket number +
ticket
subject.
I doubt in FQDN. AFAIK text before ticket number in subject is set per queue
in
Subject Tag input field. In case when Subject Tag is empty, the
Ruslan Zakirov wrote:
Build a query in the query builder using buttons or advanced:
(Status = 'open' OR Status = 'new') AND Requestor.id = '__CurrentUser__'
Save this query at system level. Add this query to the RT at glance of
all users using UI-Configuration-RT At Glance.
Great. I
Kevin Falcone wrote:
On Jun 25, 2009, at 7:21 PM, Roderick A. Anderson wrote:
Anyone one have a set of instructions (I've looked at and tried the
wiki, read the Harrier book for some background, and tried several
configurations) for setting up RT to _process_ the custom fields out
Roderick A. Anderson wrote:
Anyone one have a set of instructions (I've looked at and tried the
wiki, read the Harrier book for some background, and tried several
configurations) for setting up RT to _process_ the custom fields out of
an email.
Turns out it was a mistake on my part. I
Roderick A. Anderson wrote:
Paul Hirose wrote:
snip /
Check your Apache httpd.conf file. And make sure you have
LocationMatch /NoAuth Satisfy Any Allow from all /LocationMatch
Turns out I needed it it in conf.d/perl.conf inside the VirtualHost for RT.
I think I see now. I used
Dusty Wilson [Megagram] wrote:
On Thu, Jun 25, 2009 at 1:19 PM, Roderick A.
Andersonraand...@cyber-office.net wrote:
Is it me or has the capability of Firefox saving the username and
password for a site been disabled.
span class=inputinput type=password name=pass
autocomplete=off //span
Anyone one have a set of instructions (I've looked at and tried the
wiki, read the Harrier book for some background, and tried several
configurations) for setting up RT to _process_ the custom fields out of
an email.
CentOS 5.3 (Linux-Vserver guest)
RT 3.8.4
PostgreSQL 8.3.x (on a remote
I'm out of ideas.
What is causing this error?
client denied by server
configuration: /opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway
CentOS 5 Linux-Vserver guest and Postfix.
The Postfix logs seen to indicate I have the alias correct.
support: |/opt/rt3/bin/rt-mailgate --queue General
Paul Hirose wrote:
client denied by server configuration:
/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway The Postfix logs
seen to indicate I have the alias correct. support:
|/opt/rt3/bin/rt-mailgate --queue General --action correspond
--url http://rt.example.com;
If the webserver and
database and I can
just modify the steps to work for PostgreSQL.
Thanks for reminder.
\\||/
Rod
--
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Roderick
A. Anderson
Sent: Tuesday, June 23, 2009 12:19
Roderick A. Anderson wrote:
Well after Helmuth reminded me of the CentOS installation guide I took
the time to give it a try. Works quite well.
I still have a few packages missing and can't seem to figure out why
there are problems.
Net::Server goes _away_ while running tests and one
Anyone aware of RPMs for RT? Specifically for CentOS 5 and hopefully
for the latest (or nearly so) version of RT?
I've tried a few searches (Google and yum) but not having any luck. The
stuff on the wiki is for CentOS 4 and uses MySQL (and probably a local
database.)
I may end up hacking the
I've searched the list archives (well at least the users) and took a
brief look through the code but still have a few questions.
1. Will I be able to use RT2toRT3 with being PostgreSQL instead of MySQL?
2. Can I move the files created by rt-2.0-to-dumpfile from the current
system to another
Roderick A. Anderson wrote:
I've searched the list archives (well at least the users) and took a
brief look through the code but still have a few questions.
1. Will I be able to use RT2toRT3 with being PostgreSQL instead of MySQL?
Man I should be better at proof reading my own messages
Kevin Falcone wrote:
On Jun 19, 2009, at 4:50 PM, Roderick A. Anderson wrote:
I've searched the list archives (well at least the users) and took a
brief look through the code but still have a few questions.
1. Will I be able to use RT2toRT3 with being PostgreSQL instead of
MySQL?
Yes
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