I'm using RT 3.6.6 on centos 5.1. I'm new to RT and trying to setup the basics
on how we'll use it to track trouble tickets in our small IT dept.
My plan was to have a single queue NewTicket that was the only queue
accessible to all users. The helpdesk person would look at the ticket and then
To: Sells, Fred
Cc: RT-Users@lists.bestpractical.com
Subject: [senderbase] Re: [rt-users] newbie needs help to move ticket to
different queue
Unless I'm missing something in your question: just click on the 'Basics' link
in the navigation bar and select the Queue: pulldown and select the queue you
makes sense (to this newbie) but how do I find the appropriate directories, etc
in a standard centos yum install where all is under /usr/share/rt3/html ( I
think).
I've got a NewTicket queue for my general users which is the only place they
can create a ticket. I want to eliminate their
