Re: [rt-users] Issues with RTExternalAuth

Plugin( "RT::Extension::LDAPImport" ); # Uncomment for debug #Set($LogToSyslog, 'debug'); Set( $DatabaseRequireSSL, '' ); Set( $DatabaseType, 'mysql' ); Set( $WebDomain, 'rt.domain_name.com' ); Set( $WebPort, '80' ); Set( $rtname, 'DOMAIN_NAME' ); # or whatever you plan to name the site ## Email

Re: [rt-users] Fetchmail

If your queue contains spaces in it, you may consider using single quotes: poll oa-internal.domain.com protocol imap username "rt-correspondance" password "my_password" mda "/opt/rt4/bin/rt-mailgate --queue 'IT General' --action correspond --url http://rt.domain.com/; no keep On Tue, Jul 5,

Re: [rt-users] LDAP External Auth intermittent failure

as well: http://trevthorpe.blogspot.com/ Hope you find this helpful, figured it couldn't hurt. Thanks, Trev On Thu, May 5, 2016 at 12:05 PM, Lush, Aaron <al...@scentral.k12.in.us> wrote: > The only thing that jumps out to me is that under "External Settings" you > a

[rt-users] Ticket Increment after Reboot/Restart

And again previously: 19746 19727 19725 19717 19706 19684 18421 16252 13050 12989 12934 12886 12885 12878 12877 11916 11363 11154 10669 9868 9867 Thoughts appreciated, Thanks, Trev

Re: [rt-users] Using 2 mail address for all ques

departments) to open tickets. On Tue, Dec 29, 2015 at 1:30 PM, Trev <tre...@onepost.net> wrote: > Yes, > > RT parses the ticket id in the subject line to then apply the comments > or correspondence based on the correct ticket id number (located in the > subject line

Re: [rt-users] Using 2 mail address for all ques

this helps. Trev On Tue, Dec 29, 2015 at 3:03 AM, Asanka Gunasekera < asanka_gunasek...@yahoo.co.uk> wrote: > Hi Trevor, thank you for the reply, that is great! but as per > > http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427 > > RT users the mail addres

Re: [rt-users] Using 2 mail address for all ques

You can use a shared rt-correspondance@ and rt-comment@ address. RT will use the ticket # when reading to modify the ticket accordingly. I have about 30 or so queues, and I use common rt-correspondance@ and rt-comments@ as you are asking about, without issue. Trev On Mon, Dec 28, 2015 at 6:42

Re: [rt-users] Regarding incoming mails.

Are you using fetchmail ? Error logs ? On Tue, Sep 29, 2015 at 12:58 PM, bharath reddy wrote: > Dear All, > > I've upgraded RT from 4.0.8 to 4.2.12 recently and found that I'm not able > to receive mails to the server but when I'm updating tickets from Web then >

Re: [rt-users] Regarding incoming mails.

... not fetchmail... /var/log/fetchmail.log Also, the fetchmail configuration file could be useful. (please replace passwords and other identifiers in your copy paste) Thanks, Trev On Tue, Sep 29, 2015 at 1:10 PM, bharath reddy <vangoor.bhar...@gmail.com> wrote: > Hi Trev, >

Re: [rt-users] AD integration for external auth

Use -- Plugin( RT::Extension::LDAPImport ); Note the configuration I linked to you prior. I had some issues with limited functionality using Plugin('RT::Authen::ExternalAuth').. it's been a while actually, I may not even have had that extension working. On Tue, Jul 7, 2015 at 1:28 PM, Trev

Re: [rt-users] AD integration for external auth

This may help: http://trevthorpe.blogspot.com/2015/01/request-tracker-424-ldap-authentication.html On Tue, Jul 7, 2015 at 11:24 AM, Yan Seiner y...@seiner.com wrote: I'm coming back to RT after a few years. I am trying to set up external auth against our AD server. I have a working

Re: [rt-users] AD integration for external auth

) Notice the mangled sAMAccountName=hpm\5cyans . If this is what it is searching for, then we have a problem. :) --Yan On 7/7/2015 11:57 AM, Trev wrote: This may help: http://trevthorpe.blogspot.com/2015/01/request-tracker-424-ldap-authentication.html On Tue, Jul 7, 2015 at 11:24 AM

Re: [rt-users] AD integration for external auth

Sorry about that, review the blog entry I sent you prior. I do see I did add that plugin, again, it's been a while since I wrestled with LDAP authentication. So, I threw my working config with notes, into that blog. On Tue, Jul 7, 2015 at 1:30 PM, Trev tre...@onepost.net wrote: Use

Re: [rt-users] AD integration for external auth

in realtime.) --Yan On 7/7/2015 1:32 PM, Trev wrote: Sorry about that, review the blog entry I sent you prior. I do see I did add that plugin, again, it's been a while since I wrestled with LDAP authentication. So, I threw my working config with notes, into that blog. On Tue, Jul 7, 2015

Re: [rt-users] RT 4.2.10 and ExternalAuth using LDAP

://trevthorpe.blogspot.com/2015/01/request-tracker-424-ldap-authentication.html Hope this offers some help. Thanks, Trev On Mon, Apr 20, 2015 at 5:16 AM, Indrek Paas indrekp...@gmail.com wrote: Hi, I'm setting up an RT server on: CentOS 7.1 x64 Apache 2.4 PostgreSQL Perl v5.16.3

Re: [rt-users] TicketSQL to select all tickets with requestor nobody in particular

Use 'nobody' vs. 'nobody in particular' as your search criteria. On Fri, Mar 13, 2015 at 4:02 PM, Al Joslin allen.jos...@gmail.com wrote: What is the TicketSQL to select all tickets with requestor nobody in particular” ? I can’t get that list from the Search GUI either thanks al;

Re: [rt-users] RT 4.2.9 Incoming Email configuration with https

Worth noting, it may or may not impact your situation, is the --no-verify-ssl flag you can put on your poll command. I had a similar situation, different errors, but similar with the https / cert issue. set daemon 60 set invisible set no bouncemail set no syslog set logfile

Re: [rt-users] ExternalAuth to active directory over SSL

Review some of your LDAP settings. I think you have CN and DN in places where you may want OU, and your LDAP user should be in a different format, see below. Hopefully this helps. Use mine(working.. also cleaned..) as example: Set($ExternalSettings, { 'My_LDAP' = { 'type'

[rt-users] Repeat Ticket - Not creating tickets

4.2.9 Odd situation, permissions probably/maybe ?! Cronjob is run as root, as was the command launched manually a few moments ago. Root is still an account in RT and has full rights 'do anything and everything'. The Bogus Ticket part, caught my eye... Any thoughts appreciated. Thanks! I have

Re: [rt-users] user privilleges: can not assign tickets to some users

Permissions for the other users to 'Own a Ticket'. On Tue, Feb 10, 2015 at 12:10 PM, Boris Epstein borepst...@gmail.com wrote: Hello all, If I have a user who seemingly should be able to assign tickets to any other user but can only assign them to some - what are the positive causes of

Re: [rt-users] user privilleges: can not assign tickets to some users

Check their group or explicit user rights vs rights perhaps applied to everyone/privileged/unprivileged. Are they a member of group(s) that have have different permission sets... On Tue, Feb 10, 2015 at 12:45 PM, Boris Epstein borepst...@gmail.com wrote: Trev, Thanks, this is a thought

[rt-users] Stripping Attachments During Create

My situation is this, I have users sending in support requests and they are processing just fine. I am using fetchmail and mailgate, no problems, tickets get created etc... I want to strip attachments however, specifically those associated with signatures internal to the company. How can I best

Re: [rt-users] Auto Create Ticket Scrip

. You can also use queue names in create-ticket templates if you'd prefer the template to be a little more self-explanatory. On 11 January 2015 at 08:00, Trev tre...@onepost.net wrote: Hi all, 4.2.4 on Debian Created a scrip that calls a custom template to create a ticket in a queue

Re: [rt-users] Auto Create Ticket Scrip

I figured my issue out, set the logging to debug mode and just, worked the errors. Template Syntax Issue Queue = vs. Queue: ../sigh Thanks for the help either way, appreciated! On Sun, Jan 11, 2015 at 12:32 PM, Trev tre...@onepost.net wrote: Syslog Errors -- The $template_id seems

[rt-users] Auto Create Ticket Scrip

Hi all, 4.2.4 on Debian Created a scrip that calls a custom template to create a ticket in a queue when another ticket is created. Seems easy enough, but I am having a little bit of difficulty implementing it. So this is applied to a queue that I am opening tickets selecting... no 'auto