Hi,
Have you tried to set the right on the queue itself for the group or user ?
Go the Tools Configuration Queues select your queue Group Rights or
User Rights : set the View queue (SeeQueue) and View Ticket summaries
(ShowTicket) rights.
On my side, I also encounter a problem on my RT
Excellent, I finally got what I want doing like this :
my $newdependedonby = 1234;
my ($status, $msg) =
$self-TicketObj-AddLink(Type='DependsOn',Base=$newdependedonby );
Thanks Kevin,
X
On 27 November 2012 18:16, Kevin Falcone wrote:
On Tue, Nov 27, 2012 at 02:39:40PM +0100, Xavier Reigner
Hi,
On ticket creation, I made a custom scrip to assigne the new ticket to a
specified user based on a requestor address. This is working with the
following action cleanup :
my $newowner = userName;
my $T_Obj = $self-TicketObj;
my ($status, $msg) = $self-TicketObj-SetOwner( $newowner );
unless(
Thanks for the links.
The email were accepted and new tickets are created. The content is then
not viewable into the history of the tickets in RT.
The message from RT is Message body not shown because it is not plain
text. and the data can be viewed in an external text editor by clicking on
Alex your guess was correct. The messages are now correctly imported. I
prefer this to the binary file.
Thanks a lot,
X
On 12 October 2012 11:09, Alex Vandiver ale...@bestpractical.com wrote:
On Fri, 2012-10-12 at 10:52 +0200, Xavier Reigner wrote:
It's better as the emails are not hanging
What can I do to correct this error ?
fetchmail: MDA returned nonzero status 75
fetchmail: not flushed
RT server error.
The RT server which handled your email did not behave as expected. It
said:
Unknown encoding 'we8iso8859p1' at /opt/rt4/sbin/../lib/RT/I18N.pm line
542.
Stack:
On 11 October 2012 14:42, Ruslan Zakirov r...@bestpractical.com wrote:
On Thu, Oct 11, 2012 at 2:33 PM, Xavier Reigner
xavier.reig...@sensile.com wrote:
What can I do to correct this error ?
fetchmail: MDA returned nonzero status 75
fetchmail: not flushed
RT server error
Thanks Kevin.
It did the trick,
X
On 08.07.2011 16:03, Kevin Falcone wrote:
On Fri, Jul 08, 2011 at 03:53:29PM +0200, Xavier Reigner wrote:
Where can I use the UpdateStatus in RT4.0.1 ?
It's visible in the RT at a glance when editing and adding the UpdateStatus to
the 10 highest
