nk you.
>
> 2017-01-11 11:47 GMT+01:00 aniket tripathy :
>
>> hello,
>>
>> We are using RT 4.4 and using the external authentication mechanism from
>> a remote DB to authenticate the user. To enable others to create ticket we
>> have enabled *AutoCreat
hello,
We are using RT 4.4 and using the external authentication mechanism from a
remote DB to authenticate the user. To enable others to create ticket we
have enabled *AutoCreateNonExternalUsers*. But any mails from outside gets
the response.
*"You do not have permission to communicate with RT".
In Transactions table, the condition ObjectType= RT::Ticket and objectId =
will give you the transactions for the ticket. The contents of
those transactions will be available from Attachments table.
On Mon, Oct 17, 2016 at 1:32 PM, Pletter Thomas
wrote:
> Hello,
>
> Our repository is stored in
Hello,
Has anybody ever come across any extension/examples, other than in the
ical-extension, for the use of Auth token? Or any idea which scenarios it
can be used?
Thanks,
Aniket
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston -
Hi All,
In our organizations, we are using RT 4.4 to host around 20 queues.
1. We have created a staff group for each of the queues, who will be
responsible for looking into the tickets.
Since this group has the same permissions across all queues, I am wondering
if we can create a STAFF custom-r
post=> sub {
RT::Logger->info("accessing return value here $_[-1]");
RT::Logger->info("I got the arguments in post: [@_]");
},
;
1;
Can anybody please help how will I be able to fetch the value returned by
the original subroutine ?
Thanks.
On Tue, Jun 2
Hi,
I intend to filter the results returned by SimpleSearch method in Users.pm
based on the custom field value set in the current user logged in.
I am using Hook::LexWrap in the Users_Local.pm overlay file, to write a
post method to filter the results of SimpleSearch. How can I get a ref of
Curre
Apologies foilks. The error was due to compilation issues in my
Users_Local.pm file.
On Thu, Jun 16, 2016 at 7:44 PM, aniket tripathy
wrote:
> Hi All,
>
> We are using RT 4.4.0 in our organization. As part of some custom
> development, we installed Hook-LexWrap-0.25 using cpan
Hi All,
We are using RT 4.4.0 in our organization. As part of some custom
development, we installed Hook-LexWrap-0.25 using cpan.
We are getting the following error on starting the rt-server after
installing the Hook::LexWrap module
"Unknown encoding 'UTF-8' at /opt/requestTracker/sbin/../lib/R
Hi,
Our organization is planning to have multiple tenants in the same RT
instance.
Say we are an organization X, our clients are businesses of similar types
X1, X2... Xn, who in turn have their customers.
We want to host X1, X2... X5 in one RT instance, with each client having
its own set of que
Hi Everybody,
Problem statement:
In our organization, out of the 20 queues, few queues need the approval
mechanism. Approvals are required for specific tickets in the queue, based
on scenarios decided by the staff member of the queue. So approvers are not
added at the time of ticket creation. Exa
Matt Wells mosaic451.com> writes:
>
>
>
> Hi all, first let me say thanks for all the great data on this list.
It's one of the most active I'm on. Thank you all.
> I have a question on a multi-tenant system I'm bringing up in dev. In
testing the isolation of queues and tickets was easy e
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