y"
> with a "on-create" scrip. That will at least "undo" what they did. Hope this
> helps.
>
>
> Kenn
> LBNL
>
> On 2/6/2009 1:17 AM, d tbsky wrote:
>>
>> hi:
>> i have a queue which has rights below for user-group:
>>
>&
hi:
i have a queue which has rights below for user-group:
CreateTicket
SeeQueue
ShowTicket
and there is admin-group which has all the rights for the queue.
when user creates a ticket, he can use the "owner" drop down list
to see the admin-group users and assign owner. i don't w
2008/9/30 Gabriel Cadieux <[EMAIL PROTECTED]>:
> it seems i was too quick to assume that my disabling apache's SSL
> functionality worked to counter this issue;
>
> the server just now crapped out AGAIN with the same symptoms: i clicked a
> link this morning after having a firefox window open on
2008/9/29 Emmanuel Lacour <[EMAIL PROTECTED]>:
> On Mon, Sep 29, 2008 at 08:12:30PM +0800, d tbsky wrote:
>> 2008/9/27 Gabriel Cadieux <[EMAIL PROTECTED]>:
>> > i was told it is probably being caused by a bug in the version of
>> > DBD::mysql that we h
2008/9/27 Gabriel Cadieux <[EMAIL PROTECTED]>:
> i was told it is probably being caused by a bug in the version of DBD::mysql
> that we have currently installed (mine is 4.00.7, which is the one described
> in the link below as having this issue).
>
> i am still trying to figure out if other stuf
2008/8/8 Jean-Michel Barbet <[EMAIL PROTECTED]>:
> d tbsky wrote:
>>
>> hi:
>> it is a little fix.almost the same as 3.8.0. and utf8 fix is what
>> we need. so i don't need to tune mysql utf8 parameter.
>
> After looking at the way the mysql update proc
hi:
it is a little fix.almost the same as 3.8.0. and utf8 fix is what
we need. so i don't need to tune mysql utf8 parameter.
by the way, can you use the new "WYSIWYG" editor? i still don't know
where i can see the result.
Regards,
tbskyd
2008/8/8 Jean-Michel Barbet <
hi:
why are you using rt 3.8.0? you can try rt 3.8.1rc2. it is utf8 ok.
if you use 3.8.0, you may need to tune mysql utf8 parameters.
2008/8/8 Jean-Michel Barbet <[EMAIL PROTECTED]>:
> d tbsky wrote:
>>
>> hi:
>> maybe your version of DBD::mysql is too old?
>>
hi:
maybe your version of DBD::mysql is too old?
you can try rt3.8.1rc2, the "make testdeps" will check DBD::mysql version.
i got errors before upgrade my DBD::mysql, but i forgot the error message.
2008/8/7 Jean-Michel Barbet <[EMAIL PROTECTED]>:
> d tbsky wrote:
>&g
Hi:
i think your mysql upgrade procedure is great. can you put it into document?
i just read UPGRADING.mysql in rt 3.8.1rc2, it is the same as 3.8.0.
so most people like me will run rt upgrade script first, then run
mysql upgrade script. and get corrupt system.
and you said binary copy is no
hi:
my environment is just like yours.
you should run mysql upgrade script first, then run rt upgrade
script. or many things will corrupt.
i can not transfer mysql database with "mysqldump", i got some
corrupt data after upgarde RT. maybe i miss some important parameters
with mysqldump.
fin
hi:
your upgrade procedure is like what i did, which is wrong.
if you use mysql, you should run the mysql upgrade script first,
then run the rt upgrade script. or you will get empty "RT at glance" page.
2008/8/6 Jean-Michel Barbet <[EMAIL PROTECTED]>:
> Hello,
>
> I have been using RT 3.2.1 f
low:
test test test
but i don't know where these html tags will take effects. i can only
see plain text in RT browser page or email.
thanks again for help!!
2008/8/6 Kevin Falcone <[EMAIL PROTECTED]>:
> On Aug 6, 2008, at 5:42 AM, d tbsky wrote:
>
>> but when playin
Hi:
today i tried rt 3.8.1rc1, and i found where my problem is.i should
run mysql upgrade script first, then run rt upgrade script. after that
my upgraded rt looks like the new rt.
but when playing with rt 3.8. i am confused about the new "what you
see is what you get" editor. i try to comment
Hi:
we are using rt 3.4.5. i try to upgrade it to rt 3.8.0 this week.
i have tried several times. it is not success. i will share my experience below,
there are many things which are not in the rt document.
1. you should not touch the original rt system. so you need to prepare
another two machi
hi:
i am trying rt 3.8. i saw there is a "star" which can toggle for
every ticket. i think it is like gmail.
but i didn't find anywhere to use it. can i list all the "marked"
ticket or where should it use it?
thanks for help!!
___
http://lists.bestpr
hi:
i am using rt 3.4.5 now and tried to upgrade to 3.8.0 in another machine.
after upgrade, i found the Chinese characters in the subject of old
tickets become "???".
others fields are ok.
i go to the attachment table with phpMyAdmin and found situation below:
the subject data in rt 3
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