I am looking for information on configuring RT 4.0.6, as it seems to be
quite a lot different than 3.8.
I have the RT Essentials [2005] bokk but perhaps there is something
out now that is targeting RT4?
thanks
oliver
--
Oliver Nash
To answer my own question.
It looks like by taking the default 'Y'
to the CPAN prompt:-
Do you want to install JSON::XS?(Y/n) [Y]
that both JSON modules were installed.
JSON -- 2.53
JSON::XS -- 2.33
--
On Thu, 2 Aug 2012, o.n...@cs.ucc.ie wrote:
Hi all,
I am building a new install of
Hi all,
I am building a new install of RT-4.0.6
while going through the perl modules needed I get a choice when selecting
a version of JSON.
here is the message from the command
perl -MCPAN -e 'install JSON'
CPAN.pm: Going to build M/MA/MAKAMAKA/JSON-2.53.tar.gz
Welcome to JSON (v.2.53)
Thanks
yes I had seen that in a thread on discussion group but was reluctant to
altar anything without a offering from the authers.
Anyway since I have messaed around with sessions table now I tried your
suggestion and that seems to have fixed it.
Thank very much
Oliver
On Mon, 9 Jan 2012,
Hi Ruslan,
thanks for your reply. here is the sessions table show.
mysql show create table sessions;
Dear all,
We recently had a MySQL crash [ due to RAM failure ], after RAM replaced
and sessions table dropped and re-created from Schema in rt3.sql dump we
are seeing a new problem with searches.
When the search is executed the resulting tickets are displayed fine
but any attempt to open one
Hi Kevin,
Thanks very much for reading the logs in better details than myself :)
i.e. 120104 8:21:24 [ERROR] /usr/sbin/mysqld: Table './rt3/sessions'
is marked as crashed
I have managed to get the schema of sessions table and replace it.
RT 3.8.8 now functioning normally.
Thank very much
Hi Kevin, yes thanks for your reply.
The log in /var/log/mysql has:-
120104 8:21:24 [ERROR] /usr/sbin/mysqld: Table './rt3/sessions' is marked
as crashed and last (automatic?) repair failed
InnoDB: Database page corruption on disk or a failed
InnoDB: file read of page 21225.
InnoDB: You may
Dear all,
I am hoping this is a known issue and can be fixed easily.
Our working installation started to fail to login and returns a blank page
instead of the default queues page.
we have:-
Ubuntu linux 10.0.4 LTS
2.6.32-21-generic-pae #32-Ubuntu SMP Fri Apr 16 09:39:35 UTC 2010 i686
GNU/Linux
Kevin,
thanks very much I eventually got it to start without errors.
I deleted 2 scrips that looked like the ones that we modified back in
2007.
| 15 | no-autoreply | 1 | 17 |
| 16 | autoreply with pw | 1 | 0 |
it still failed but then I re-ran
Hi all,
need advice on migrating to newer rt version.
I built rt-3.8.8 on a new server [ubuntu 10.0.4 with perl 5.10 ]
All went ok
got rt at a glance page up fine.
Then I took a dump of rt3 database from our running instance rt-3.6.3.
loaded this into the new rt3 database
did the upgrade [from
Re sending emails from Rt
if your mailserver is postfix, you might need to add the hostname of the
server running RT to the 'relayhosts' variable in postfix.
or the equivalent in sendmail.cf
regards
Oliver
On Thu, 3 Jan 2008, Alexander Rudolf Gruber wrote:
Thanks for the many replies
Hi Kris,
I just completed my second install of rt-3.6.3 on ubuntu 7.1
my previous install was on open suse 10.1
While it is not an easy thing to install it can be done with care.
I initially used the book RT Essentials By Jesse Vincent ... O'Reilly
to act as a guide.
The method used it this book
Hello Kris,
I had a problem with configure of rt-3.6.3
had redo configure without option --with-db-rt-pass
./configure --with-apachectl=/usr/local/apache2/bin --with-web-user=wwwrun
--with-web-group=www
Then setup the db user and password manually later on.
regards
Oliver
On Mon, 10 Dec
Ruslan
Thankyou very much
that worked !
I must confess my ignorance of Perl and also RT,
how about an explanation of what that 1; did ?
thanks again.
Olly
On Tue, 30 Oct 2007, Ruslan Zakirov wrote:
add 1; as the bottom most line in the config.
On 10/30/07, [EMAIL PROTECTED] [EMAIL
Ruslan
this is a copy of the line I put in RT_SiteConfig
Set($OldestTransactionsFirst, 1);
Do you see a syntax error in it?
regards
Oliver
On Fri, 26 Oct 2007, Ruslan Zakirov wrote:
Most probably you made a syntax mistake.
On 10/26/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
running RT
Gianluca
Thanks for that wich I already have, i.e. tickets sorted by created DESC
order.
My question is different:
i.e.
ticket transactions: how to sort the transactions in reverse order.
instead of the default OldestTransactionsFirst
regards
Olly
On Fri, 26 Oct 2007, Gianluca Cecchi wrote:
running RT 3.6.3 on linux.
I read http://wiki.bestpractical.com/view/ReverseHistoryOrder
Which desribes some patches that will change the Transaction history order
of tickets viewed on webpage.
I tried the first simple option described:
added line to RT_SiteConfig
Set($OldestTransactionsFirst,
We are fairly new users of RT and have not tried much customization yet.
The 2 default queues General and External are all we use.
2 things bothering me:-
1) the default queue setting can't find it.
2) 'Quick ticket creation' OR 'new ticket'
These are related since we just have 2 queues.
but
To suggest one answer to my own question 2)
Dane Rapaport in a previous post gave this:
His version was slightly different prob using an older version of RT.
I did similar kludge!! ;)
make backup copy of Queues_Overlay.pm in lib/RT
edit around line 80
# By default, order by name
20 matches
Mail list logo
