Thank you for your help. In doing what I want is simply to be notified
when a user create a ticket from the interface RT
RT_SiteConfig.pm =
...
# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to
You need to either set up a global scrip or single scrip to On Create
Notify (type of user) with template (transaction or blank .. which
ever). It can be watchers, requester, owner etc.
josé fernandez wrote:
Thank you for your help. In doing what I want is simply to be notified
when a user
