Hello, I am new to the RT system. Can some one please tell me how should I
default an owner to a queue?
All the tickets were coming to the general queue when users submitted
tickets using email to r...@domain.com. I created an email alias
rt-...@domain.com with --queue as web. Now all the emailed
I have used the scrip recommended in this forum for setting the default owner
of a queue. Is there any way to prevent certain users from choosing an owner
from the dropdown list of owners when creating a ticket? This is exactly
what I want to do:
If the user creating the ticket can own in the
Igrella,
Sure. But I think you'll have to hack in some code for when a ticket is
created. I'm not sure, but I don't think a simple scrip (or set of
scrips) will do it.
Kenn
LBNL
On 4/22/2008 7:08 AM, lgrella wrote:
I have used the scrip recommended in this forum for setting the
I have something I wanted to add to this thread that I found interesting.
I have taken away the createTicket rights from most queues but 1(general),
so that users will have to create in the general, and then we can triage
them and assign them to who we see fit...
everyone has seeQueue
Igrella,
We have the same type of setup, only on a much larger scale. We have a
General Queue that regular users (users that are not in a support
group) can create tickets in. Then we have users that are in a Support
group and we give that group the rights to create tickets in other
