Hello,
You must use Shredder. When you execute a query in tickets, and
you are administrator, it will appear a new option in the
horizontal menu called Shredder.
Also, you can delete tickets from command line. You have more
information in next links:
-
Thankz a lot dear, i have successfully deleted the test tickets.
i also want to reset the ticket counter to 0. so that when i am going to
operational launch of system, it should be a fresh one.
Alberto Villanueva wrote:
Hello,
You must use Shredder. When you execute a query in
Hello.
after installation of Fresh RT, there is a bulk of test tickets in rt DB. i
want to remove these tickets before commencing operational launch of my
system. please help me to remove these tickets. also after deletion of
tickets ticket counter no should be reset.
also kindly help me to
