Bingo - thanks Jon, that did it!
I notice the Transaction description in the glossary is not so helpful:
http://wiki.bestpractical.com/view/RTGlossary
transaction (definition needed)
Description anyone ?-)
--
Richard Foley
Ciao - shorter than aufwiedersehen
Hi folks,
I have a template to create an approval ticket in rt 3.8.2:
===Create-Ticket: Change Request Approval
Subject: CR Approval for: {$Tickets{TOP}-Id} - {$Tickets{TOP}-Subject}
Refers-To: TOP
Queue: ___Approvals
Requestors: {$Tickets{TOP}-Requestors}
I believe I have 5 Custom Fields enabled and I wonder if this might have
something to do with the 5 created approvals...?
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
On Friday 27 March 2009 16:30:58 Richard Foley wrote:
Hi folks,
I have a template to create an
That looks to me that you're going to execute that approval script for
every transaction that occurs in the ticket.
Test for
lc($self-TransactionObj-Type) eq create
to only fire the event when the ticket is created.
Condition: User Defined
my $ticket= $self-TicketObj;
if (
Hi Jon,
Thanks very much for that tip.
I believe I'd tried various variations of On Create, User Defined, Create
Tickets, etc. etc. before deciding that this was at least somewhere close to
what I'd intended. I think I'm missing something about the context.
Thanks again, and I'll take a
