Re: [rt-users] AdminCC on Queue Change

On Wed, Sep 14, 2016 at 2:48 PM, Scott Koch wrote: > Thanks for the response, I think you may have misinterpreted my issue, see > below. RT is hard to talk about due to the language overlap(English words > and RT terms), so I may have said something confusing. Okay. Sorry

Re: [rt-users] AdminCC on Queue Change

Thanks for the response, I think you may have misinterpreted my issue, see below. RT is hard to talk about due to the language overlap(English words and RT terms), so I may have said something confusing. On Wed, Sep 14, 2016 at 3:33 PM Matt Zagrabelny wrote: > On Wed, Sep

Re: [rt-users] AdminCC on Queue Change

On Wed, Sep 14, 2016 at 1:20 PM, Scott Koch wrote: > RT Version: 4.2.12 (install has existed since 2003 and survived many major > upgrades) > > Expected Behavior: When I move a existing ticket from one queue to another, > the new queues AdminCCs will apply to that ticket for

[rt-users] AdminCC on Queue Change

RT Version: 4.2.12 (install has existed since 2003 and survived many major upgrades) Expected Behavior: When I move a existing ticket from one queue to another, the new queues AdminCCs will apply to that ticket for future comments and correspondences. I'm not expecting to see that particular

Re: [rt-users] AdminCC and requestor mailings

Vitaly, Sorry for the typo. This is the code we use: Condition: User Defined Action: Notify AdminCcs Template: Global template: Admin Correspond Stage: TransactionBatch Custom Condition Code: # Set initial values my $trans = $self-TransactionObj; my $ticket = $self-TicketObj; my

Re: [rt-users] AdminCC and requestor mailings

Thank you very much! I salute you, sir. On 6/20/2011 8:40 PM, Kenneth Crocker wrote: Sorry for the typo. This is the code we use: -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training:

[rt-users] AdminCC and requestor mailings

Hello. I'm using group for AdminCC the queue. Eventually, member of AdminCC created ticket, so he became requester. When owner of ticket reply him, requestor receives duplicate email notification: one for requestor, and the same for AdminCC. Is there any way to get rid of duplicate emails?

Re: [rt-users] AdminCC and requestor mailings

Hi, As long as template and condition for notification scrips match then it's recommended to join them into one scrip. For example On C notify X with template T and On C notify Y with template T get joined into On C notify X and Y with template T. On Sat, Jun 18, 2011 at 10:05 AM, Vitaly

[rt-users] admincc get notification by BCC

Hi, I studied more carefully the RT Essential book and RT online resources... but I still have some doubts. I'm guessing why RT send notification to the admincc only via BCC. What is the real reason behind this behaviour? I supposed the goal is to not to expose the mail address to CC,

[rt-users] AdminCC info in what table?

In what RT database table is the 'AdminCC' of the ticket information is stored. I want to add 'AdminCC's' to a ticket from an external application. Thanks Naweed Ahmed - The information contained in this e-mail message is intended only for the

Re: [rt-users] AdminCC info in what table?

Naweed, AdminCc's are basicallt identified as groups and there are relationships with ACL, GroupMembers Tickets. I'd advise having your external system just send an email to the correct ticket and use CommandByMail to add an AdminCc. That way, RT will keep everything in sync. Kenn LBNL On

Re: [rt-users] AdminCC info in what table?

Or you can use the REST interface: http://requesttracker.wikia.com/wiki/REST -Chris Am 25.11.2010 00:48, schrieb Kenneth Crocker: Naweed, AdminCc's are basicallt identified as groups and there are relationships with ACL, GroupMembers Tickets. I'd advise having your external system just

[rt-users] AdminCC for queues not to get notified after ticket has owner

I can seem to find the right way to accomplish this: I have my groups as adminCCs for their respective queues so that they get notified when tickets get created which is working great, however once a tech picks up a ticket I do not want everyone getting notified on ticket correspondence, I see

Re: [rt-users] AdminCC for queues not to get notified after ticket has owner

Steve, Modify the scrip as to who gets the notification. Kenn LBNL On Thu, Oct 21, 2010 at 9:49 AM, Steve O'Brien steve.obr...@hdesd.orgwrote: I can seem to find the right way to accomplish this: I have my groups as adminCCs for their respective queues so that they get notified when

[rt-users] AdminCC

Hi, I have a new RT 3.8.8 install setup on Fedora 12. All users seem to have the Queues I'm an Admin CC For on their RT at a Glance screen, but this is not listed in their preferences, nor the user, group or Global RT at a Glance preferences. Where else is this option set please? Thanks

[rt-users] AdminCC Question/How to/Problem...

I'm having a little bit of trouble with the AdminCC failing to get created. I am using RT:Authen::ExternalAuth. Everything is well there I've verified that is working correctly. When I add/create and admincc for a user that has not logged into RT the user does not get created automatically.

[rt-users] AdminCC not working

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I've got a pretty weird problem going on here. I have the group Admins set as the AdminCC watcher for all my queues. When I create a ticket the members of the group get the AdminCC ticket created template, but they are not added as AdminCCs under

Re: [rt-users] AdminCC not working

Hi Matt, I don't think the Queue AdminCcs show up within tickets. They don't on my system, but they do get the mail that they are supposed to get. I'm pretty sure that the people entries would only show watchers that have been added to the ticket via a script or the ticket's People tab.

Re: [rt-users] AdminCC not working

Matt, I'm in agreement with Gene. Being added to the Ticket adminccc has nothing to do with getting notifications on future updates. As to why they are not getting any update info notifications, what scrips have you set up to do that? Kenn LBNL On 2/25/2008 11:31 AM, Gene LeDuc

Re: [rt-users] AdminCC Watcher Inquiry

Steve, There are many reasons this might happen. What are the privileges you have allowed for the AdminCc and Requestor Roles? Are the same UserId's in any groups that are getting notifications? What Global/Queue Scrips have you set up and where are they sent? Without that info, it will be

[rt-users] AdminCC Watcher Inquiry

Hi all, Is there a difference in the way RT 3.6.1 handles Watchers for comments? If I'm the requestor for a ticket and comment on it, I don't get an e-mail notification. I seem to recall it doing this in the past, and I actually preferred it that way so I can archive my e-mail for record