[rt-users] Am I missing a right?

Using RT 4.0.4 If a ticket is owned already, I cannot re-assign it unless I set the owner to Nobody, then assign it. Is this normal behavior? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] Am I missing a right?

Hey Jeff You are not allowed to Take a ticket that is owned by someone, you have to steal it, which is in the Actions tab and is a different right. Chris RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] Am I missing a right?

On 02/21/2012 12:52 PM, Jeff Blaine wrote: Using RT 4.0.4 If a ticket is owned already, I cannot re-assign it unless I set the owner to Nobody, then assign it. Is this normal behavior? Yes. To assign a ticket you someone, the ticket either needs to be unowned or owned by you. So you