Hi Andro
The steps you showed seems ok.
I suggest you check the following:
1. check /Admin/Queues/Scrips.html?id=2 to see if the scrip
(If an approval is rejected, reject the original and delete pending
approvals )
is in the current scrips.
2. check the log to see if something weird
Hi sunnavy
1 I checked the scrip, my RT seems to have it. Some info are below:
(1) my RT view
http://www.nabble.com/file/p19986078/10.png
(2) Custom action preparation code(copy from RT web interface):
# --- #
return(0)
Hi sunnavy
I show you my practice as below(some image files):
Step 1. I create an ticket
http://www.nabble.com/file/p19951001/1.png
Step 2. Result of creating ticket (including the Links)
http://www.nabble.com/file/p19951001/3.png
Step3. Ticket in the queue(pending approval)
Hi sunnavy
Thanks for your respone.
But I didn't make this mastake, because I had read the manual:
http://wiki.bestpractical.com/view/ApprovalCreation
My problem is the process logic: When an approval is rejected, its original
ticket should be rejected automatically.
In my enviroment, When I
Hi Andro
try to move the line Depended-On-By: TOP out of the Content: ...
ENDOFCONTENT block, e.g. move it above the Content: ... line.
This should fix the problem.
Good luck!
On Oct 9, 2008, at 4:18 PM, Andro Wei wrote:
Hi all
According to the book: RT Essentials page 94. It say : Once
