Igrella,
Sorry I took so long to respond, I've been on vacation. As to your
situation, I think have ModifyTicket as a global right is dangerous,
it just gives away too much of the store. I would suggest creating a
group (call it XX-Support where xx equals the name of the queue) with
$StrictLinkACL in the config
On Mon, Apr 14, 2008 at 9:48 PM, lgrella [EMAIL PROTECTED] wrote:
I am trying to figure out why a users who owns a ticket in a certain queue is
not able to add a dependency to that ticket which is a ticket in another
queue which he does not have access. This is
On Mon, Apr 21, 2008 at 11:08:53PM +0400, Ruslan Zakirov wrote:
$StrictLinkACL in the config
Excellent! I had the same problem and was following this thread for a
possible solution.
Thanks!
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED]
I am trying to figure out why a users who owns a ticket in a certain queue is
not able to add a dependency to that ticket which is a ticket in another
queue which he does not have access. This is how our RT is set up...
All users can see all queues, but not the tickets within those queues. 2 of
He needs the CreateTicket right in the target queue?
Aaron Sallade'
Application Manager
PTSO of Washington
Shared Technology for Community Health
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
[EMAIL PROTECTED]
-Original Message-
From: lgrella [mailto:[EMAIL PROTECTED]
Sent:
All priveleged users in the system have Create Ticket rights for all queues,
so this is not the problem.
Aaron Sallade wrote:
He needs the CreateTicket right in the target queue?
Aaron Sallade'
Application Manager
PTSO of Washington
Shared Technology for Community Health
(206) 613-8938
Igrella,
Have you tried giving the ModifyTicket right globally to the role
Owner? Other than that and the CreateTicket SeeQueue rights (to
the target Queue), the person owning the ticket should certainly be able
to do that. We've never encountered that problem. Interesting.
Kenn
Thank you Kenneth. I did add the ModifyTicket right globally for all
priveleged users and that worked. If it is only added onlyto the owner, then
the owner can modify the ticket he owns, but not the other ticket that needs
to be added as a dependency since the other ticket gets modified when it
