ct: Re: [rt-users] Consulting back-office or other departments without
notifying requestor
Hello group,
We're using RT for several years now and upgraded recently to RT 4.4
A lot of our tickets involve requests where the owner of the ticket needs to
make some inquiries or put other departments a
>
> Hello group,
>
> We're using RT for several years now and upgraded recently to RT 4.4
> A lot of our tickets involve requests where the owner of the ticket needs
> to make some inquiries or put other departments at work.
> e.g. As a response to a ticket a new user account has to be created and
ven Bridts <lieven.bri...@puurs.be>; 'rt-users@lists.bestpractical.com'
<rt-users@lists.bestpractical.com>
Subject: Re: [rt-users] Consulting back-office or other departments without
notifying requestor
The simplest approach is probably to use Links. Under the Links section, you'l
The simplest approach is probably to use Links. Under the Links section,
you'll see a Create button that lets you easily create a linked ticket.
You can have your internal conversation on the linked ticket and just
reply back to the requestor when it's appropriate.
On 2/23/16 3:04 PM, Lieven
Hello group,
We're using RT for several years now and upgraded recently to RT 4.4
A lot of our tickets involve requests where the owner of the ticket needs to
make some inquiries or put other departments at work.
e.g. As a response to a ticket a new user account has to be created and some
