Hello all,
using Preferences - Search options, I can add columns to the default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields specific
to a queue are not listed in the Add Columns section. In other words,
On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
Hello all,
using Preferences - Search options, I can add columns to the default
set that is displayed in RT search results. However, since this
setting is common to all queues, it seems that custom fields specific
to a queue
Ravi,
You can also change what is shown by altering that search in the
Configure file in /home/etc. I have done that and it works well for all.
Kenn
LBNL
On 10/21/2009 8:42 AM, Emmanuel Lacour wrote:
On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
Hello all,
using Preferences
Emmanuel, Ken,
Thank you for your responses. Emmanuel, your idea is great but it
would unfortunately only work for saved searches, yes? Ken, I am not
sure what you mean by the Configure file in /home/etc. Do you mean
the actual autoconf files in the source tree? Can you explain? Thank
Ravi,
In your $home/etc/ directory (this is where RT executes from) there is a
file called RT_SiteConfig.pm. In that file, you will see a setting for
the default search results. See Below:
*Set ($DefaultSearchResultFormat,
