Hi Kevin,
I was not seeing your replies through the user's e-mail digest. It's only when
I logged into the gossamer-threads that I saw them. So, sorry if you thought I
was ignoring or not accepting your answer.
I was specifically looking at the RT_SiteConfig file and did not go through the
Any thoughts on this issue?
Kind regards,
Nicole
--
Message: 2
Date: Mon, 10 Jan 2011 23:04:52 -0400
From: Nicole Layne-Balram nla...@telebarbados.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] External users unable to create tickets since
to create tickets since
ExternalAuth activated
Message-ID:
4c137e3ba6db4a4291596a118437d8e501929...@exchange1.telebarbados.com
Content-Type: text/plain; charset=iso-8859-1
Since implementing external auth (LDAP option), RT works as expected for
users within AD, but I've just
On Thu, Jan 13, 2011 at 10:37:03AM -0800, Kenneth Crocker wrote:
I do have a question as to why all that explanation on My_Oracle and such
in the ExternalAuth
notes if we should use such settings?
Because you can validate against some other app's database?
What gave you the idea that
: [rt-users] External users unable to create tickets since
ExternalAuth activated
Message-ID:
4c137e3ba6db4a4291596a118437d8e501929...@exchange1.telebarbados.com
Content-Type: text/plain; charset=iso-8859-1
Since implementing external auth (LDAP option), RT works as expected
Kevin,
I guess that when I read things, I read them differently. From what I read
about ExternalAuth, I assumed it did the authorizing but didn't see where it
*defaulted back* to RT (checking the USERS Table) when an ExternalAuth
failed. My mistake, again.
I did figure that if ExternalAuth
On Mon, Jan 10, 2011 at 11:04:52PM -0400, Nicôle Layne-Balram wrote:
Since implementing external auth (LDAP option), RT works as expected for
users within AD, but I've just realized that external users are unable to
create tickets, even with the appropriate Everybody permissions set via the
Since implementing external auth (LDAP option), RT works as expected for users
within AD, but I've just realized that external users are unable to create
tickets, even with the appropriate Everybody permissions set via the web
interface (globally as well as queue-specific).
Error within logs:
