All users I have tested with can modify the field values either on
create or after create, but the problem is that if they choose not to
set any value at all upon create, RT is letting this through. It
should not. My assumption is based on the fact that they can modify
the field values
On 2 Oct 2008, at 23:56, JohannS wrote:
Sorry i was a bit quick on the trigger and found many posts on this,
but if
somebody could assist with 3.8.1 that would be very much appreciated.
I have found many too, and I've done what they all say to no avail.
I have:
1 - Created a Custom
Adam,
Assuming you are talking about a Ticket Custom Field, I have to ask
if you:
1) Applied the CF to a Queue and
2) Set the CF rights for the Groups that will be using the queue where
the Ticket CF is applied (ie. SeeCustomField and ModifyCustomField).
AssignCustomFields
On 3 Oct 2008, at 17:43, Kenneth Crocker wrote:
Adam,
Assuming you are talking about a Ticket Custom Field, I have to
ask if you:
1) Applied the CF to a Queue and
I have
2) Set the CF rights for the Groups that will be using the queue
where the Ticket CF is applied (ie.
Adam,
Question; are ALL users not able to see/modify this field or just
unprivileged users?
Kenn
LBNL
On 10/3/2008 9:48 AM, Adam Smith wrote:
On 3 Oct 2008, at 17:43, Kenneth Crocker wrote:
Adam,
Assuming you are talking about a Ticket Custom Field, I have to
ask if
Hi.
We have created some mandatory custom fields which the users have to
fill in, but now since we create these we are unable to make use of the
quick ticket creation area.
It will not allow us to create a quick ticket because the mandatory
field is not available in this area to be completed.
Sorry i was a bit quick on the trigger and found many posts on this, but if
somebody could assist with 3.8.1 that would be very much appreciated.
Thanks :)
JohannS wrote:
Hi.
We have created some mandatory custom fields which the users have to
fill in, but now since we create these we
