To Steve -
To your first question, 1. Notify via email a group that a ticket has been
submitted. (EX:
Someone submits a ticket to General it emails the admins).
Try setting the group as AdminCCs for the General queue, add a scrip for
the General queue with condition 'On Create', action 'Notify
I don't see a field where I can set the Admin CC address. I can set the
reply to addresses but no Admin CC addresses. It looks like people
would have to enter them in each time. Am I looking in the wrong spot?
I'm on 3.8.10 so far.
Steve
-Original Message-
From: sharon.belliv...@frb.gov
On 09/22/2011 02:07 PM, Cena, Stephen (ext. 300) wrote:
I don't see a field where I can set the Admin CC address. I can set the
reply to addresses but no Admin CC addresses. It looks like people
would have to enter them in each time. Am I looking in the wrong spot?
I'm on 3.8.10 so far.
You