Re: [rt-users] I need two scrips (Cena, Stephen (ext. 300))

2011-09-22 Thread Thomas Sibley
On 09/22/2011 02:07 PM, Cena, Stephen (ext. 300) wrote: > I don't see a field where I can set the Admin CC address. I can set the > "reply to addresses" but no Admin CC addresses. It looks like people > would have to enter them in each time. Am I looking in the wrong spot? > I'm on 3.8.10 so far.

Re: [rt-users] I need two scrips (Cena, Stephen (ext. 300))

2011-09-22 Thread Cena, Stephen (ext. 300)
I don't see a field where I can set the Admin CC address. I can set the "reply to addresses" but no Admin CC addresses. It looks like people would have to enter them in each time. Am I looking in the wrong spot? I'm on 3.8.10 so far. Steve -Original Message- From: sharon.belliv...@frb.go

[rt-users] I need two scrips (Cena, Stephen (ext. 300))

2011-09-22 Thread Sharon . Belliveau
To Steve - To your first question, "1. Notify via email a group that a ticket has been submitted. (EX: Someone submits a ticket to General & it emails the admins)." Try setting the group as AdminCCs for the General queue, add a scrip for the General queue with condition 'On Create', action 'Notif