On 09/22/2011 02:07 PM, Cena, Stephen (ext. 300) wrote:
> I don't see a field where I can set the Admin CC address. I can set the
> "reply to addresses" but no Admin CC addresses. It looks like people
> would have to enter them in each time. Am I looking in the wrong spot?
> I'm on 3.8.10 so far.
I don't see a field where I can set the Admin CC address. I can set the
"reply to addresses" but no Admin CC addresses. It looks like people
would have to enter them in each time. Am I looking in the wrong spot?
I'm on 3.8.10 so far.
Steve
-Original Message-
From: sharon.belliv...@frb.go
To Steve -
To your first question, "1. Notify via email a group that a ticket has been
submitted. (EX:
Someone submits a ticket to General & it emails the admins)."
Try setting the group as AdminCCs for the General queue, add a scrip for
the General queue with condition 'On Create', action 'Notif