[rt-users] I need two scrips (Cena, Stephen (ext. 300))

2011-09-22 Thread Sharon . Belliveau
To Steve - To your first question, 1. Notify via email a group that a ticket has been submitted. (EX: Someone submits a ticket to General it emails the admins). Try setting the group as AdminCCs for the General queue, add a scrip for the General queue with condition 'On Create', action 'Notify

Re: [rt-users] I need two scrips (Cena, Stephen (ext. 300))

2011-09-22 Thread Cena, Stephen (ext. 300)
I don't see a field where I can set the Admin CC address. I can set the reply to addresses but no Admin CC addresses. It looks like people would have to enter them in each time. Am I looking in the wrong spot? I'm on 3.8.10 so far. Steve -Original Message- From: sharon.belliv...@frb.gov

Re: [rt-users] I need two scrips (Cena, Stephen (ext. 300))

2011-09-22 Thread Thomas Sibley
On 09/22/2011 02:07 PM, Cena, Stephen (ext. 300) wrote: I don't see a field where I can set the Admin CC address. I can set the reply to addresses but no Admin CC addresses. It looks like people would have to enter them in each time. Am I looking in the wrong spot? I'm on 3.8.10 so far. You