Hi
Is there a list anywhere of the command types for OFFLINE such as ===
Update-Ticket etc also UpdateType etc
I really need as much information as possible to try and construct the file for
ingesting into RT, I have three basic functions which are Create, Change or
resolve
Any help much
Hi Simon;
Referring to your email yesterday, I think you are better off either
using the api or web request (rt_cli and REST) as Ruz have suggested to
you ..
My preferred method is using the api (this what I typically use for
scheduled bulk create/update etc), and what I mean by api is a perl
Your question is very vague, but maybe
http://wiki.bestpractical.com/view/OfflineEdits
would be of interest. It can also accept CSV,
but you're better off using the long form text I think.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
Hi,
Has anyone had to use csv,xml,plain or xls files and then ingest them into RT
to Create, Change or delete I ask the question because there is no point in
re-inventing the wheel if something has already been written that can be shared.
Regards Simon
Simon;
Do you mean something similar to :
Tools-Offline ??
Roy
Simon Dray wrote:
Hi,
Has anyone had to use csv,xml,plain or xls files and then ingest them
into RT to Create, Change or delete I ask the question because there
is no point in re-inventing the wheel if something has
Roy
This looks like a possibility many thanks for the prompt response, do you know
if it is documented anywhere in full I guess probably in the Docs. Is it
possible to RT command line to ingest the file as I want to automate the whole
process i.e a file get delivered to my RT server and at a
You can deliver using web request with credentials of an user.
On Thu, May 21, 2009 at 2:48 PM, Simon Dray simon.d...@antplc.com wrote:
Roy
This looks like a possibility many thanks for the prompt response, do you
know if it is documented anywhere in full I guess probably in the Docs. Is it
