On Tue, Aug 16, 2011 at 01:59:46PM -0400, Gilbert Rebeiro wrote:
Hi,
We have 2 email addresses (1 for english speaking clients and 1 for
french speaking clients) that receive ticket requests.
I was wondering if anyone can help with an example of a scrip that
would send a different
Hi,
Well finally the client has agreed to use a second queue and simple
normal auto-reply template.
Thanks very much for your help.
I think multi-language support in templates would be useful these days.
Gilbert.
On 17/08/2011 9:35 AM, Emmanuel Lacour wrote:
On Tue, Aug 16, 2011 at
On Wed, Aug 17, 2011 at 12:44:30PM -0400, Gilbert Rebeiro wrote:
I think multi-language support in templates would be useful these days.
How do you handle a template sending mail to 4 people at the same time
(all CCs or all Requestors) all of who speak a different language?
There's some more
Well it is more that if a client is flagged as french the auto-responder
would be one in french.
If we were communicating with someone it would be a human making the
determination as to which language should be used, if there were 4
people etc.
I would see enabling languages (fr, es, etc)
ok so I created a new queue called fr
I will do a simple autoreply that is bound to this queue.
I used the condition
my $Ticket = $self-TicketObj;
my $Transaction = $self-TransactionObj;
if ( ($Transaction - Type eq 'Create')
!($Ticket-QueueObj-Name eq 'fr' ) )
{ return (1); }
else
{return
On Wed, Aug 17, 2011 at 10:08 PM, Gilbert Rebeiro gilb...@dido.ca wrote:
ok so I created a new queue called fr
I will do a simple autoreply that is bound to this queue.
I used the condition
my $Ticket = $self-TicketObj;
my $Transaction = $self-TransactionObj;
if ( ($Transaction - Type eq
Hi,
Yes so all do speak all the languages that we support.
I was able to override the auto-reply by deleteing the global scrip and
creating a scrip per queue so that is good.
I created a scrip to move the ticket from my fr queue to the General queue.
Condition: On Create
Action: User
Hi,
We have 2 email addresses (1 for english speaking clients and 1 for
french speaking clients) that receive ticket requests.
I was wondering if anyone can help with an example of a scrip that would
send a different autoreply (english reply if sent to supp...@domain.com)
(french reply with
