Hi Guys I am fairly new to this RT stuff but a question I have is about
scrips. I need a way to stop a ticket from being created when the email
address provided is on a mass email. I have an email address which is used
for users to send in a ticket, but the email is also on a countrywide
@lists.bestpractical.com [rt-users@lists.bestpractical.com]
Subject: [rt-users] Mass email creating Tickets
Hi Guys I am fairly new to this RT stuff but a question I have is about
scrips. I need a way to stop a ticket from being created when the email
address provided is on a mass email. I have an email
...@sgs.com
Subject: RE: [rt-users] Mass email creating Tickets
Would it not be easier to remove your queue email from the distribution list;
or am missing something?
Jon
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-Original Message-
From: AdamThomas [adam.tho
