We've recently upgraded to 3.8.2 from 3.6.3 and originally the
SimpleSearch feature would search all tickets (active and inactive)
but now it only searches active tickets by default. By SimpleSearch
I'm referring to the search box at the very top of the RT at a
glance page in case there
On Tue, Apr 7, 2009 at 13:43, Donovan Young
dyoung-rtus...@techsafari.com wrote:
We've recently upgraded to 3.8.2 from 3.6.3 and originally the
SimpleSearch feature would search all tickets (active and inactive)
Please see the list archives.
It really is best to search active tickets only, but
As an aside, if the base code needs to be modified... I wonder if we
could add the ability to use all: as a modifier much like the
fulltext: modifier to the search routines? Alas, once again I can't
seem to find where that is implemented.
On Apr 7, 2009, at 2:05 PM, Kenneth Marshall wrote:
Well the topics come up before on the list. I assumed that numerous options
had come up, but you failed to find them so I reached for an approach that's
known to work. We use the any/resolved keywords here without any difficulty.
--
Cambridge Energy Alliance: Save money. Save the planet.
( status = 'new'
OR status = 'open'
OR status = 'stalled'... etc
into the query (which are the active statuses listed in the
@ActiveStatus array in RT_SiteConfig.pm). We simply want to remove this
portion from the default search criteria.
I think this is done in
On Tue, Apr 07, 2009 at 01:55:19PM -0400, Jerrad Pierce wrote:
On Tue, Apr 7, 2009 at 13:43, Donovan Young
dyoung-rtus...@techsafari.com wrote:
We've recently upgraded to 3.8.2 from 3.6.3 and originally the
SimpleSearch feature would search all tickets (active and inactive)
Please see the
I appreciate the advice about searches and we're aware of the impact
on performance.
Before posting here I had searched through the archives and was unable
to find any solutions specific to 3.8.2 (or perhaps I'm not searching
for the right keywords in the vast amount of data therein?).
Thank you Jerrad!
I was searching through http://www.gossamer-threads.com/lists/rt/ and
not the wiki.
Donovan
On Apr 7, 2009, at 2:57 PM, Jerrad Pierce wrote:
http://wiki.bestpractical.com/view/SimpleSearchIncludeResolved
--
Cambridge Energy Alliance: Save money. Save the planet.
http://wiki.bestpractical.com/view/SimpleSearchIncludeResolved
--
Cambridge Energy Alliance: Save money. Save the planet.
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