On 12/02/17 07:57 AM, Keith Edmunds wrote:
We have a "Triage" queue and a number of problem-type queues. Ideally,
we'd like to allow tickets to only be created in the Triage queue and
then be moved to the appropriate problem queue, but it appears that we need
the "Create Ticket" permission on a q
We have a "Triage" queue and a number of problem-type queues. Ideally,
we'd like to allow tickets to only be created in the Triage queue and
then be moved to the appropriate problem queue, but it appears that we need
the "Create Ticket" permission on a queue to move tickets to it.
Is there any way
On Tue, 2010-02-23 at 14:16 +0100, polloxx wrote:
> Thanks for all your suggestions.
> How can I do this using Scrips, so without the need to go to /etc/aliases?
I am also interested in trying to setup the same thing with a Scrip in
RT. We currently have a script that runs via procmail, which loo
I've solved this by using procmail instead of /etc/aliases. It might
not be the most elegant solution but it works for me:
:0
* ^(F|f)rom.*gmail\.com
| /opt/rt3/bin/rt-mailgate --queue 'Gmail' --action correspond --url
http://domain.tld
:0
*
| /opt/rt3/bin/rt-mailgate --queue 'General' --action c
How about your own version of 'rt-mailgate'.
Take existing rt-mailgate and add little bit code in it what selects right
queue base on sender address.
Then you just need that one /etc/aliases line:
support:"|my-rt-mailgate --action comment --url http://domain.com/";
This is not what y
Thanks for all your suggestions.
How can I do this using Scrips, so without the need to go to /etc/aliases?
@Kevin: How do I check the return value of Setqueue?
@Jerrad: We only have a limited number of customers and needed queues.
On Tue, Feb 23, 2010 at 3:31 AM, Jerrad Pierce
wrote:
> On Mon,
On Mon, Feb 22, 2010 at 16:30, Jerrad Pierce
wrote:
>> As I'm new to RT I'm trying to setup a system for our needs.
>> We want a queue for each customer. Tickets are created by email.
However, if you really want to do this, and assuming you
have a relatively fixed set of requestors/queues, the ea
> As I'm new to RT I'm trying to setup a system for our needs.
> We want a queue for each customer. Tickets are created by email.
You may want to rethink this, as it seems like a really bad idea.
It could potentially make the system extremely unwieldy due to the
number of queues, and potential diff
On Mon, Feb 22, 2010 at 03:25:33PM +0100, polloxx wrote:
> if ($self->TicketObj->RequestorAddresses =~ /pollo...@gmail\.com/){
> $self->TicketObj->SetQueue("Gmail");
> return(1);
> }
What happens when you check the return values of SetQueue?
You'll get two values, a $value and a $msg if $value
We only want one helpdesk address to send to. Depending on the from
address tickets should go to the appropriate queue.
On Mon, Feb 22, 2010 at 3:40 PM, JJussi wrote:
> Hi!
> Why you don't create "gmail" -queue email alias?
> /etc/aliases
>
> gmail: |/opt/rt3/bin/rt-mailgate --queue
Hi!
Why you don't create "gmail" -queue email alias?
/etc/aliases
gmail: |/opt/rt3/bin/rt-mailgate --queue 'gmail' --action correspond --url
http://support.company.com/";
so when customer sends email to address gm...@company.com, it goes automaticly
to gmail -queue!
On Monday, 22.
Dear,
As I'm new to RT I'm trying to setup a system for our needs.
We want a queue for each customer. Tickets are created by email.
So I want to test this with my own gmail address:
I've created a queue called 'Gmail'.
In the General queue I've created a Scrip:
Condition: On Create
Action: User
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