Steve,
Thanks. I will look into that. This is all new to me. I did get a
response about a Perl Module and I am in the process of trying to add
that. This option is a good learning tool for me to see what is involved
in creating templates and the other option is a learning tool for me to
add module
At Wednesday 5/10/2006 05:01 PM, John Boris wrote:
Can a scrip be written that will notify a set of users that a ticket has
been created in a queue without assigning the ticket to that user or
making that person an AdminCc? I don't want to send a bunch of
duplicate emails. I want the certain gr
Yes: RT::Action::NotifyGroup
http://search.cpan.org/author/RUZ/RT-Action-NotifyGroup-0.02/lib/RT/Action/NotifyGroup.pm
On Wed, May 10, 2006 at 05:01:35PM -0400, John Boris wrote:
> Can a scrip be written that will notify a set of users that a ticket has
> been created in a queue without assigni
Can a scrip be written that will notify a set of users that a ticket has
been created in a queue without assigning the ticket to that user or
making that person an AdminCc? I don't want to send a bunch of
duplicate emails. I want the certain group of people to get notified
there is a ticket. I hav
