On 05/07/2013 05:48 AM, Ryan Whalen wrote:
> I 'fixed' this by saving a search for unowned and new tickets AND in a
> specific queue, naming them '10 newest unowned tickets in /queuename/.
> Then saved the search to /group's/ saved searches.
>
> Then you need to give the AdminCCs instructions on
> -Original Message-
> From: k...@rice.edu [mailto:k...@rice.edu]
> Sent: den 7 maj 2013 14:53
> To: Johan Sjöberg
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Problems with "Newest unowned" and queue
> permissions
>
> On Tue, Ma
On Tue, May 07, 2013 at 07:44:15AM +, Johan Sjöberg wrote:
> Hi.
>
> We have a number of queues for different departments. I have created groups
> for the staff and set these groups as Admin CC on their respective queues.
> The problem I have is that the "NN newest unowned tickets" isn't wor
I 'fixed' this by saving a search for unowned and new tickets AND in a
specific queue, naming them '10 newest unowned tickets in *queuename*. Then
saved the search to *group's* saved searches.
Then you need to give the AdminCCs instructions on how to edit their RT at
a glance page to remove the st
Hi.
We have a number of queues for different departments. I have created groups for
the staff and set these groups as Admin CC on their respective queues. The
problem I have is that the "NN newest unowned tickets" isn't working correctly.
It seems to count tickets in queues that the user does n
