Re: [rt-users] RT 3.8: Script - Notify requestors and other recipients

2008-10-14 Thread Ruslan Zakirov
http://wiki.bestpractical.com/view/ScripAction section Managing notification actions On Tue, Oct 14, 2008 at 1:55 PM, Filipe José Silva Clemente [EMAIL PROTECTED] wrote: Hi, When i reply/resolve a problem and include an email address on the cc: field, RT fires two differente messages, one

[rt-users] RT 3.8: Script - Notify requestors and other recipients

2008-10-14 Thread Filipe José Silva Clemente
Hi, When i reply/resolve a problem and include an email address on the cc: field, RT fires two differente messages, one for the requestor and another for the other email address. This is a problem because i want both requestor and the other recipient (in cc: field) gets only one message