Thanks, this worked like a charm. Can't believe I spent almost a day
dancing around this...
Is there a way I can create 3 more children tickets after the approval
and transfer some of the custom fields to those child tickets?
On 2016.03.21. 15:22, Jim Brandt wrote:
Looks like that line has
Looks like that line has $Ticket{TOP} rather than $Tickets{'TOP'} like
the others. The quotes shouldn't matter, but the missing 's' definitely
does.
On 3/21/16 6:25 AM, zux wrote:
Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new
Hi Janus,
Details of how to do this can be found in the documentation:
https://docs.bestpractical.com/rt/4.4.0/RT/Ticket.html#LoadCustomFieldByIdentifier
You need to load the custom field before accessing its value,
something like the following should work. Not tested I'm afraid.
my $cf =
Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new ticket in queue "New employee".
User A chooses a value from a custom field called "Manager", this is a
"Select one value" custom field with a drop down.
The values in custom field
