Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Richard Foley
On Friday 09 January 2009 15:46:52 Rainer Duffner wrote: > Mike Peachey schrieb: > > Jesse Vincent wrote: > > > >> Does your boss know which of the ITIL areas/practices/functions he's > >> looking to implement? > > > > Sorry.. I *HAVE* to chip in here having been on the receiving end before: >

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Kenneth Marshall
On Fri, Jan 09, 2009 at 03:46:52PM +0100, Rainer Duffner wrote: > Mike Peachey schrieb: > > Jesse Vincent wrote: > > > >> Does > >> your boss know which of the ITIL areas/practices/functions he's looking > >> to implement? > >> > > > > Sorry.. I *HAVE* to chip in here having been on the rec

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Mike Peachey
Rainer Duffner wrote: > Mike Peachey schrieb: >> Does your boss know what ITIL means? Or has he just been handed a >> buzzword from a more senior manager or (more likely) a >> corporate-sponsored newsletter/magazine? >> >> > > > I'm not sure. > ;-) > Maybe he just wants to go with a commercial

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Rainer Duffner
Mike Peachey schrieb: > Jesse Vincent wrote: > >> Does >> your boss know which of the ITIL areas/practices/functions he's looking >> to implement? >> > > Sorry.. I *HAVE* to chip in here having been on the receiving end before: > > Does your boss know what ITIL means? Or has he just been ha

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Richard Foley
On Friday 09 January 2009 14:44:12 Jesse Vincent wrote: > > > can RT3 be made "ITIL-compliant"? > > According to the ITIL specification (as of the last time I read it), the > answer is "tools can not be made ITIL compliant. An organization can use > tools to implement ITIL-compliant processes."

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Mike Peachey
Jesse Vincent wrote: > > Does > your boss know which of the ITIL areas/practices/functions he's looking > to implement? Sorry.. I *HAVE* to chip in here having been on the receiving end before: Does your boss know what ITIL means? Or has he just been handed a buzzword from a more senior manager

Re: [rt-users] RT3 and ITIL

2009-01-09 Thread Jesse Vincent
On Fri, Jan 09, 2009 at 12:45:01PM +0100, Rainer Duffner wrote: > Hi, > > can RT3 be made "ITIL-compliant"? According to the ITIL specification (as of the last time I read it), the answer is "tools can not be made ITIL compliant. An organization can use tools to implement ITIL-compliant proce

[rt-users] RT3 and ITIL

2009-01-09 Thread Rainer Duffner
Hi, can RT3 be made "ITIL-compliant"? I know that ITIL is more about processes etc, but my boss has decided we need an "ITIL-compliant" ticketing-system What can I tell him about RT + ITIL? Regards, Rainer ___ http://lists.bestpractical.com/cgi-b