On Friday 09 January 2009 15:46:52 Rainer Duffner wrote:
> Mike Peachey schrieb:
> > Jesse Vincent wrote:
> >
> >> Does your boss know which of the ITIL areas/practices/functions he's
> >> looking to implement?
> >
> > Sorry.. I *HAVE* to chip in here having been on the receiving end before:
>
On Fri, Jan 09, 2009 at 03:46:52PM +0100, Rainer Duffner wrote:
> Mike Peachey schrieb:
> > Jesse Vincent wrote:
> >
> >> Does
> >> your boss know which of the ITIL areas/practices/functions he's looking
> >> to implement?
> >>
> >
> > Sorry.. I *HAVE* to chip in here having been on the rec
Rainer Duffner wrote:
> Mike Peachey schrieb:
>> Does your boss know what ITIL means? Or has he just been handed a
>> buzzword from a more senior manager or (more likely) a
>> corporate-sponsored newsletter/magazine?
>>
>>
>
>
> I'm not sure.
> ;-)
> Maybe he just wants to go with a commercial
Mike Peachey schrieb:
> Jesse Vincent wrote:
>
>> Does
>> your boss know which of the ITIL areas/practices/functions he's looking
>> to implement?
>>
>
> Sorry.. I *HAVE* to chip in here having been on the receiving end before:
>
> Does your boss know what ITIL means? Or has he just been ha
On Friday 09 January 2009 14:44:12 Jesse Vincent wrote:
>
> > can RT3 be made "ITIL-compliant"?
>
> According to the ITIL specification (as of the last time I read it), the
> answer is "tools can not be made ITIL compliant. An organization can use
> tools to implement ITIL-compliant processes."
Jesse Vincent wrote:
>
> Does
> your boss know which of the ITIL areas/practices/functions he's looking
> to implement?
Sorry.. I *HAVE* to chip in here having been on the receiving end before:
Does your boss know what ITIL means? Or has he just been handed a
buzzword from a more senior manager
On Fri, Jan 09, 2009 at 12:45:01PM +0100, Rainer Duffner wrote:
> Hi,
>
> can RT3 be made "ITIL-compliant"?
According to the ITIL specification (as of the last time I read it), the
answer is "tools can not be made ITIL compliant. An organization can use
tools to implement ITIL-compliant proce
Hi,
can RT3 be made "ITIL-compliant"?
I know that ITIL is more about processes etc, but my boss has decided we
need an "ITIL-compliant" ticketing-system
What can I tell him about RT + ITIL?
Regards,
Rainer
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