Hi,
I recall some solution was posted a few years back to the list or
wiki, but don't remember anyone wrapped it as an extension.
On Wed, Sep 28, 2011 at 9:33 AM, Kristofer Pettijohn
kristo...@cybernetik.net wrote:
Hello,
I am currently using OTRS, and am evaluating RT. One feature that OTRS
On 28 Sep 2011, at 10:42, Ruslan Zakirov wrote:
Hi,
I recall some solution was posted a few years back to the list or
wiki, but don't remember anyone wrapped it as an extension.
I suspect any such method will be quite fragile, since it will depend closely
on the end user's mail user
On 09/28/2011 05:54 AM, Dr Tim Cutts wrote:
I recall some solution was posted a few years back to the list or
wiki, but don't remember anyone wrapped it as an extension.
I suspect any such method will be quite fragile, since it will depend
closely on the end user's mail user agent, and
The other problem such header matching creates is attaching email to
completely unrelated existing tickets when a person tries to create a
new ticket by replying to a ticket mail and clearing the subject and
content.
This question comes up on the mailing list from time to time. I suggest
On Wed, Sep 28, 2011 at 5:18 PM, Kristofer Pettijohn
kristo...@cybernetik.net wrote:
The other problem such header matching creates is attaching email to
completely unrelated existing tickets when a person tries to create a
new ticket by replying to a ticket mail and clearing the subject and
Hello,
I am currently using OTRS, and am evaluating RT. One feature that OTRS has
that is a requirement for us is to remove the ticket number from the subject
line and leave the customers subjects in tact, yet being able to change the
title of the ticket in the system.
Is RT able to do this?
