Kenn,
Yes, in the interface, they can see the ticket and they can also reply.
However there is nothing else they can do.
I forgot to specify that this user was automatically created and the
Let this user be granted rights checkbox is not checked.
I tried to add every possible right to the group
Sebastian,
You've hit the nail buddy. Roles are like psuedo groups, so an
unprivileged user CAN be part of them. But a user can only be part of a
User-defined group (with more serious privileges than Reply, etc.)
if they are privileged. Your user, although defined to RT, is not a
Hi RT-Users
I have installed RT 3.6.7 for my company.
Everything is working fine.
I just would like to allow unprivileged requestors to change the
status of their own ticket.
In the global group right configuration tab, requestor are allowed to
- ModifyTicket
- ReplyToTicket
- ShowTicket
In the
Hi,
for some database clean up i would like to know which column in which
table to check via sql-statement to figure out, if a user is a requestor
of a Ticket.
thanx
alexander
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At Monday 11/6/2006 10:35 AM, Krieg, Alexander wrote:
Hi,
for some database clean up i would like to know which column in
which table to check via sql-statement to figure out, if a user is a
requestor of a Ticket.
thanx
alexander
Hello Alexander,
Unfortunately, it's more complicated than
